Band 3 Healthcare Support Worker Assessment Day

Royal Free London NHS Foundation Trust; Camden Town; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Generous pension scheme

Flexible hours with self-rostering

Job summary

Royal Free London NHS Foundation Trust is seeking a Healthcare Support Worker to provide compassionate patient care, assist with daily living, and perform essential observations. The role supports recovery across a busy NHS environment with 24/7 patient care and a 12-hour shift pattern including long days and nights.

The ideal candidate will have Diploma Level 2 or equivalent, complete Care Certificate, and experience in acute hospital settings.

Qualifications

• Willing to progress with diploma level 2 or equivalent.
• Demonstrable literacy and numeracy skills.
• Complete Care Certificate.

Responsibilities

• Provide daily patient care including personal care, meals, and mobility.
• Conduct observations and basic medical checks (temperature, pulse, respiration).
• Communicate effectively with patients, families and the multi-disciplinary team.
• Support patients 24/7 across a four-shift system (early, late, twilight, nights).
• Maintain confidentiality, privacy and dignity in all interactions.

Skills

Individualised care

Empathy

Good organisational skills

Effective communication

Teamwork

Confidentiality & dignity

Infection control

Willing to develop knowledge

Education

Diploma Level 2 or equivalent

Care Certificate

NVQ Level 2 or Equivalent

New Diploma Level 2 or equivalent

Job description

The role of a Healthcare Support Worker is fulfilling, varied and impactful. You will play a vital role in the care of our patients, helping with their day-to-day needs such as personal care, observations, mealtimes, toileting and mobility - as well as performing medical checks such as taking temperatures, pulse and respiration. This care is critical to supporting our patients in their recovery and providing them with the best experience. Sometimes the role will be tough. You will see and be involved in some difficult patient care, be rushed off your feet and deliver some very direct personal care too. We have over 10,000 staff across three different sites, all working towards the same aim which is to ensure our patients receive the very best care. You will work with dozens of different people all performing different roles, so you have the chance to learn so much. As you would expect, we do work on a shift basis - our patients need our care and attention 24 hours a day 7 days a week, so everyone gets involved working different shifts to ensure our patients receive the best care. Typically, you would usually work a four-shift system: early, late, twilight and nights. This role requires some 12-hour day or night shifts, otherwise known as a 'long day' or 'long night'. If you have always aspired to work for the NHS - caring for our patients and working alongside highly motivated teams - then you are going to love this role at the Royal Free London., The detailed duties for this role are described in RFL Band 2 Healthcare Assistant Recruitment Pack document, that is attached to this vacancy. Please ensure to read through to further your understanding of the role.

We need people who are caring, supportive, great at communicating and thrive looking after others. We are looking for somebody who can help us provide the very best care possible to our patients - somebody with an empathetic nature and enthusiastic approach will be perfect in this role.

Qualifications (Essential)

• Willing to develop and work towards new diploma Level 2 or equivalent
• Demonstrable literacy and numeracy skills
• Complete Care Certificate

Qualifications (Desirable)

• NVQ Level 2 or Equivalent
• New Diploma Level 2 or equivalent ? Knowledge of personal care and related procedures

Experience (Essential)

• Previous experience of team work
• Acute hospital settings experience

Experience (Desirable)

• Previous experience of customer care
• Interest or experience within a carer role/setting

Skills & Aptitudes (Essential)

• Ability to provide individualised care and empathy
• Good organisational skills
• Able to communicate effectively with patients, relatives and multi-disciplinary team
• Ability to work in a team
• Able to demonstrate an awareness of the important of confidentiality / privacy and dignity
• Can explain the principles of infection control
• Willing to develop own knowledge and practice

Personal Qualities/Attributes (Essential)

• Has a caring, compassionate and professional nature
• Ability to work as a team and form professional relationships with colleagues

Benefits

• We understand how important life is outside of work, so as well as 27 days annual leave (plus bank holidays), we have excellent family leave policies (from when you start a family, up to balancing home and work life) and an excellent pension scheme.
• We adopt a forward-thinking approach to working that works around your lifestyle. This includes working flexible hours (through self-rostering so you can request your preferred shifts) and being able to make use of a generous wellbeing and benefits package - as an NHS employee you will have access to great discounts with leading high street names and different discount schemes.