Band 3 HCA - Urgent Community Response and Virtual Ward

NHS; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Solihull seeks a Band 3 Health Care Assistant for Urgent Community Response. Candidates should have relevant health-related education, experience in an acute setting, and effective communication skills. The role involves delivering patient-centered care and traveling within the community. A valid driving license is essential for this position, which supports a flexible shift pattern for service requirements.

Benefits

Career development opportunities

Inclusive workplace culture

Qualifications

• Recent experience in an acute hospital as a Health Care Support Worker.
• Understanding of safeguarding and mental capacity principles.
• Competent in a range of clinical skills relevant to the role.

Responsibilities

• Deliver patient-centered care under nurse supervision.
• Support registered nurses in providing a safe environment.
• Participate actively in a multi-disciplinary team.

Skills

Compassionate care

Communication

Adaptability

Teamwork

Education

Health-Related Education and Development programme

GCSE or equivalent to Level 2 Functional Skills Maths & English

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 3 HCA - Urgent Community Response and Virtual Ward

The closing date is 15 October 2025.

The post holder works as part of the department team under the supervision of registered nurses and:

• Participates in the delivery of patient centred care, always maintaining a compassionate and professional attitude.
• Contributes to the department organisation.
• Support registered nurses in the provision of caring and safe environment.
• Supervise and assist in the training of staff undertaking work experience placements in health.

The post holder will demonstrate a level of skill and understanding which enables them to undertake specific tasks delegated by the nurse in charge and in accordance with relevant procedures, guidelines and policies. They will undertake both routine and specially identified tasks for which they have been trained and assessed as competent.

The post holder must possess a valid UK driving license and have access to a car.

The post holder must be able to meet the travel requirements of the post and be independently mobile and as such it is essential for you to possess a full category B car driving licence preferably clean or with no more than a maximum of 3 points

Main duties of the job

• Understand own level of responsibility and accountability in relation to registered / trained staff.
• Work co-operatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care. Challenging and escalating poor practice/performance
• Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors and carers.
• Through practice demonstrate an understanding of Duty of Care and how this contributes to safe practices.
• Assist in delivery of patient care as per patients individualised care plans/programme of care. Taking a holistic approach.
• Following appropriate training and supervised practice, undertake identified competency-based practices which are required for the department, after such tasks have been delegated to them by a registered nurse.
• Identify learning and development needs and produce a personal development plan in conjunction with your line manager / supervisor.
• Achieve and maintain competence in mandatory and statutory training associated with the role.
• Complete documentation of care in line with the Trust Standards for Documentation.
• Day to day supervision of work experience staff as required.
• Be aware of and take appropriate action in regard of clinical deterioration of patient, clinical emergencies, cardiac arrest, and fire, internal and major incidents which affect service continuity

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please Note : For a detailed job description for this vacancy, please see attached Job Description

Person Specification

Qualifications

• Evidence of completion of a Health-Related Education and Development programme/ Care Certificate
• GCSE or equivalent to Level 2 Functional Skills Maths & English

Experience

• Experience of recent working in an acute hospital / provider led healthcare environment as a Health Care Support Worker
• Evidence of working in a multi-disciplinary and cross agency work environment
• Experience of carrying out assigned duties after training and using initiative
• Competent in a range of clinical skills and practices relevant to the scope of practice required
• Understanding of the principles of safeguarding and Mental Capacity
• Awareness of Health and Safety issues
• Has knowledge in relation to the parameters and scope of practice in which the post holder should work and when to seek advice and support of others
• Willingness to take on new skills and develop scope of practice

Additional Criteria

• Ability to adapt behaviour to changing circumstances
• Caring and approachable
• Ability to communicate articulately and motivate others
• Flexible, Reliable and Punctual
• Willingness to work a range of shift patterns to cover service requirements
• Major Incident -- called to duty
• Ability to work and travel within the Community setting and across all UHB sites as and when required
• Able to meet the travel requirements of the post and be independently mobile and as such it is essential for you to possess a full category B car driving licence preferably clean or with no more than a maximum of 3 points

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust