Band 3 Diagnostic Booking Coordinator

Transformationunitgm; Great Yarmouth; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading healthcare provider in Great Yarmouth is seeking a Band 3 Diagnostic Booking Coordinator. The role involves overseeing clinical bookings and providing administrative support in a busy NHS environment. Ideal candidates will have strong organisational and communication skills, along with relevant experience in healthcare administration. Flexibility in working location is required, and the position is part-time at 35 hours per week.

Qualifications

• Minimum 12 months experience in an NHS environment.
• Knowledge of diagnostics service & understanding of admin processes.

Responsibilities

• Oversee the waiting list and organise Clinical Measurements activity.
• Provide full administration support to outpatient sessions.

Skills

Organisational Skills

Communication

Education

GCSEs grade D or above including Mathematics and English

NVQ Level 2 or equivalent in Business/Admin

Job description

Main area Clinical Measurements, Division of Medicine, Diagnostics & Clinical Support Grade NHS AfC: Band 3 Contract Permanent: Part-time Hours Part time - 35 hours per week Job ref 177-EMER-7074443

Employer James Paget University Hospitals NHS Foundation Trust Employer type NHS Site James Paget University Hospital NHS Foundation Trust Town Great Yarmouth Salary £24,625 - £25,674 Pro rata per annum Salary period Yearly Closing 31/05/2025 23:59

Band 3 Diagnostic Booking Coordinator

NHS AfC: Band 3

The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service.
Patient and staff experience is important to us and these are the behaviours we live by:

• Putting patients first
• Aiming to get it right
• Recognising that everybody counts
• Doing everything openly and honestly

‘Prior consideration will be given to NHS At Risk staff within East of England'

Job overview

To oversee the waiting list and organise the issuing and booking of Clinical Measurements activity, including the associated administration. Provide and receive confidential and highly sensitive information in written, aural and verbal format, to be exchanged with patients, relatives, staff or external parties as required. To provide full administration support to identified outpatient sessions ensuring scheduling and coordinating clinic appointments within NHS DM01 targets.

Reporting to the Business Support Manager and working closely within the team of Consultants, Technicians, Secretaries and Support staff with responding to queries relating to the identified sessions and clinics. To liaise closely with the Operational Management Team to ensure Trust targets are adhered to. To work flexibly with other disciplines and external parties as required.

Please note that flexibility with regards to location will be as required by the needs of the service.

Main duties of the job

To provide a friendly and efficient service at all times for patients and service user enquiries (telephone and face to face) , adhering to the operational/customer care guidelines.

To be responsible for booking , organising and rescheduling appointments

Monitor the DM01 PTL ensuring that patients are booked via the CRIS system within the prioritised time period in line with DM01 standards.

Working for our organisation

We want to attract the best people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Detailed job description and main responsibilities

Please see the Job Description for further information. Please contact the recruiting manager Hayley Alexander on 01493 453645 for any specific queries.

Person specification

Education & Qualifications

• GCSEs grade D or above including Mathematics and English or equivalent
• NVQ Level 2 or equivalent in Business/Admin

Knowledge and Experience

• Minimum 12 months experience in a NHS environment in an outpatient asst/receptionist/coordinator role
• Working independently to deadlines and targets
• Knowledge of a broad range of administrative processes related to outpatients/day care
• Knowledge of diagnostics service & understanding of admin processes relating to patients on DM01 & CRIS system

Skills and knowledge

• Highly effective organisational skills
• Confident communicator who can adapt to a wide variety of situations
• Ability to work independently
• Excellent verbal and written communications skills

The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
‘Prior consideration will be given to NHS At Risk staff within East of England'

Tier 2 Sponsorship :We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled UK/Right to work candidate is available. Applying for entry clearance into the UK, must provide a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Visa and Immigration

If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.

James Paget Hospitals uses tools to screen any applications generated by Artificial Intelligence (AI).

Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful.

In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process.

Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.