Band 3 Clinical Services Administrator - Salisbury

Avon & Wiltshire Mental Health Partnership NHS Trust; Salisbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in Salisbury is seeking a highly motivated Band 3 Clinical Service Administrator. This role involves providing vital administrative support to the Multidisciplinary Team and Ward Manager in a mental health setting. Candidates should possess excellent administrative skills, resilience under pressure, and empathy for service users. A good working knowledge of Microsoft Office is essential. Working hours are 37.5 per week, Monday to Friday from 9:00am to 5:00pm.

Qualifications

• Previous clerical and administrative experience required.
• Willingness to undertake training for new software.
• Ability to work independently and as part of a team.

Responsibilities

• Provide comprehensive administration support to the Ward Manager and Multidisciplinary Team.
• Handle telephone enquiries and liaise with clinical teams.
• Order supplies and manage unit stationery.

Skills

Excellent administrative skills

Good initiative and judgement

Resilience under pressure

Empathy and compassion for service users

Tools

Microsoft Office packages

eRostering system

Electronic patient record system (RiO)

Job description

Job overview

An exciting job opportunity has arisen for a Band 3 Clinical Service Administrator to join our friendly team. Ashdown Ward looks after people who have been detained under the Mental Health Act. This unit operates a 24-hour service.

We are looking for someone who is highly motivated, with excellent administrative skills. This varied and interesting role is providing vital administrative support to the Multidisciplinary Team and Ward Manager. You will demonstrate good initiative and judgement, as you will need to be able to work independently, as well as part of the wider team.

The unit can be very busy and challenging at times, so you will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assistance Programme.

You will have empathy and compassion for people who experience mental health issues, as Service User care is at the heart of our work.

You will have previous clerical and administrative experience and have a good working knowledge of all Microsoft Office packages.

The role will be based on Ashdown ward, at Fountain Way in Salisbury.

Hours of work will be 37.5 hours covering Monday to Friday 9.00am to 5.00pm.

Sorry but we cannot offer sponsorship for this post.

Main duties of the job

To provide comprehensive administration support to the Ward Manager and to the wider Multidisciplinary Team.

You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our eRostering system and our electronic patient record system (RiO).

You will be dealing with telephone enquiries and liaising with other clinical teams, third sector health care providers and outside agencies.

You will be responsible for ordering supplies and stationery items for the unit. This will include using NHS supplies and AWP’s non-stock ordering system.

You will be required to type letters, produce documents, reports and agendas, and take minutes at a variety of meetings including the daily ward morning meeting. Note taking training is provided by AWP.

The role requires the successful candidate to be able to adapt to constant changes in workload priorities and be able to work in an often noisy and busy environment.