Band 3 Clinical Services Administrator - Chippenham & Devizes

Avon & Wiltshire Mental Health Partnership NHS Trust; Chippenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in mental health services is seeking a dedicated administrator to join their vibrant team. This role offers a unique opportunity to support clinical staff while managing various administrative tasks, including diary and email management, document production, and meeting coordination. The ideal candidate will possess strong IT skills, particularly in Microsoft Office, and demonstrate excellent communication abilities. Working in this rewarding environment, you will engage with diverse teams and contribute to meaningful outcomes for individuals facing mental health challenges. If you are organized, compassionate, and ready to make a difference, this position is for you.

Qualifications

• Proficient in Microsoft Office with strong IT skills.
• Previous experience as a medical or legal secretary is ideal.

Responsibilities

• Provide administrative support to clinical staff and consultants.
• Manage diaries, emails, and produce documents and reports.

Skills

Microsoft Office

Interpersonal Skills

Communication Skills

Organizational Skills

Diary Management

Education

Experience as Medical Secretary

Experience as Legal Secretary

Tools

RiO Electronic Patient Record System

NHS Supply Chain

Business World

Job description

Job overview

We are looking for a highly motivated and enthusiastic administrator to join our friendly team. You will be providing administrative support to the Consultants and Clinical Staff of the North East Wiltshire Community Mental Health Team based at Bewley House in Chippenham.

The post involves working directly with the multi-disciplinary team, management and other administrative staff, as well as outside agencies and third party sectors.

We are looking for someone who is well organised, able to work to tight deadlines, with strong IT skills and proficient in using all Microsoft Office packages. You will be able to demonstrate good interpersonal and communication skills.

The role includes diary and email management, producing documents, arranging appointments and clinics, as well as organising meetings and taking minutes (including formal HR meetings). You will need to be flexible and reactive to changing priorities, whilst managing your own workload.

Previous experience of working as a medical secretary or legal secretary would be ideal for this role.

The post will be based at Chippenham, but will also require you to work in Devizes a couple of days a week, so access to transport is essential. Hours will be Monday to Friday 9.00am to 5.00pm.

Main duties of the job

You will be working as part of a busy administrative team and will need to be able to prioritise and organise your own workload, as well as sharing admin work streams, to ensure effective and efficient support to the clinical team.

You will possess a high standard of secretarial and administrative skills have a good working knowledge of all Microsoft Office systems, especially Word and Excel. You will be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO).

The role will involve taking calls from service users, carers, GPs and other external agencies, as well as liaising with clinical teams and staff, so good communication skills both written and verbal are essential.

You will be required to produce documents, reports and agendas, including taking minutes at a variety of meetings, including some formal HR meetings. Note taking training can be provided by AWP.

You will be required to undertake general administrative tasks, this includes ordering stationary, clinical supplies and non-stock ordering, using NHS Supply Chain and Business World.

Working in mental health services can be challenging at times, but also very rewarding. You will need to have empathy and compassion, when dealing with people who have mental health issues.

You need to be an excellent team player, with strong personal resilience.