Band 3 Clinical Services Administrator - Bristol

NHS; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

Ein dynamisches Team sucht einen engagierten Clinical Services Administrator, der administrative Unterstützung im Bereich der psychischen Gesundheit bietet. Diese Rolle umfasst die Verarbeitung von Überweisungen, die Verwaltung von Terminen und die Kommunikation mit Dienstnutzern und Fachleuten. Sie werden in einem unterstützenden Umfeld arbeiten, in dem Teamarbeit und hervorragende Kommunikationsfähigkeiten entscheidend sind. Wenn Sie eine Leidenschaft für die Bereitstellung von qualitativ hochwertiger Kundenbetreuung haben und in einem sich ständig weiterentwickelnden Umfeld gedeihen möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Verwaltung in einem Gesundheits-/Sozialdienstumfeld.
• Kenntnisse in routinemäßigen und nicht-routinemäßigen administrativen Verfahren.

Responsibilities

• Bereitstellung umfassender administrativer Unterstützung für das Team.
• Verarbeitung aller Überweisungen in den Dienst und Verwaltung von Terminen.
• Kommunikation mit Dienstnutzern und externen Stakeholdern.

Skills

Kommunikationsfähigkeiten

Vertraulichkeit und Datenschutz

Flexibilität

Fähigkeit, unter Druck zu arbeiten

Education

ECDL/Diploma in Admin/NVQ qualifications

Sound qualifications in English Language and Maths

Tools

MS Office

IAPTUS system

Job description

Band 3 Clinical Services Administrator - Bristol

**** Please note that, unfortunately, we cannot provide sponsorship for this role ****

Job Purpose:

This is a full-time post, 9:00 to 17:00, Monday to Friday providing administrative support to the CAMHS Getting Advice, our evolving 'Front door' team, receiving and processing referrals into the service and supporting the clinical team in their work with young people.

We are seeking to recruit a highly motivated, reliable and experienced Band 3 Administrator to join our growing, dynamic and friendly team.

As one of the administrators in a busy team, you will need to have excellent communication skills and a wide range of administrative skills.

The role will involve routine and non-routine tasks, including telephone call handling, communication with a wide range of people, including services users, carers, GPs and other clinical staff; typing patient related correspondence/emails; booking and re-arranging appointments; inputting accurate and up to date patient data on electronic patient system; arranging, attending and taking minutes of meetings, creating and sending client letters on behalf of clinicians.

There are a wide range of electronic systems used with AWP so an aptitude for processes would an advantage.

The post holder will be able to work to high standards and to provide cover for colleagues when and where necessary.

They will need to be ableto work within a team collaboratively and effectively and share work streams where appropriate.

Main duties of the job

Working under the supervision of the lead administrator, the successful candidate will join the existing admin team which consists of 1 x Band 4 lead administrator and 2 x Band 3 administrators.

The successful candidate will be able to work in a dynamic environment, and will have good communication skills and able to use MS office packages with ease.

A calm, approachable manner is expected as many service users contact the office, some of these calls can be challenging due to ongoing mental health issues.

The successful candidate will be managing clinician's diaries, booking appointments and answering phones.

The post holder will process all the referrals into the CAMHS service, be a point of contact for enquiries from Service users and their families, health professionals, education, social care and police.

The successful candidate will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services.

They will need to demonstrate commitment to care quality and performance delivery.

They have to be a flexible team player with the ability to problem solve and work independently.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Foundation Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and some parts of Dorset.

Our outstanding people promote mental health and well-being. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds perspectives and knowledge to AWP, as diversity makes us stronger.

Job responsibilities

Generic Job Responsibilities

To provide comprehensive administration and secretarial support to the Team in a wide range of different tasks.

To receive and process all referrals into the service.

To prepare and send to clinicians the Triage list for the following day.

To receive and process the outcomes after Triage.

Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public and updating of patient notes. This may include highly sensitive information.

T work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.

To receive and open external and internal mail (paper and electronic as necessary) and process/distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage telephone contact with distressed service users in a supportive and empathetic manner.

To exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.

To arrange meetings and appointments for clinicians, negotiating diary conflicts and competing priorities as appropriate.

To type patient correspondence/e-mails as required and input accurate and up to date patient data onto the IAPTUS system.

To support the induction of new staff members as required.

To produce confidential correspondence on a frequent basis.

To maintain efficient and effective electronic filing system, Internet, Intranet, patient records to access and extract information as needed.

To take and distribute formal minutes as necessary

Clerical duties including photocopying and scanning.

To provide cover for colleagues when and where necessary.

To plans own workload to ensure that daily tasks are met.

To prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately.

To liaise with a wide range of stakeholders, both internal to the organisation and external, including:

Medical Staff

Multidisciplinary Teams (Community or Inpatient)

Services Users and Carers

Health and Social Care teams

Third sector/voluntary agencies

Community groups and local authority provision

Other statutory agencies e.g. Police, Ministry of Justice etc.

Being the first point of contact for enquiries including telephone calls, enquiries etc.

• Exchange verbal and written information with patients, staff and carers relating to appointments, and meetings etc.
• Other tasks which are commensurate with the broad purpose and banding of the post.

Person Specification

Qualifications

• Sound qualifications in English Language and Maths
• ECDL/Diploma in Admin/NVQ qualifications (or equivalent) advantageous

Experience

• Knowledge of routine and non-routine administrative procedures acquired through qualification or experience
• Experience working within a team
• Administration experience in a health/social care setting

Skills

• Excellent communication skills, both verbal and written
• Ability to work under pressure
• A good understanding of confidentiality and data protection
• Flexibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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