Band 3 Clinical Services Administrator

Avon & Wiltshire Mental Health Partnership NHS Trust; Swindon; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare trust in Swindon is seeking an experienced administrator for the Talking Therapies Administration Team. The ideal candidate will excel in organisational skills and communication, managing client appointments and supporting a busy team. This role involves both remote and on-site work, and candidates should be resilient, detail-oriented, and adaptable to various tasks.

Qualifications

• Excellent telephone and English language skills are necessary.
• Good understanding of information governance required.
• Experience in an administrative role preferred.

Responsibilities

• Act as the first point of contact for clients.
• Manage appointments and electronic bookings.
• Provide reception cover when necessary.

Skills

Organisational skills

Communication skills

Teamwork

Attention to detail

Resilience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job overview

We are looking for an experienced administrator to become part of the Swindon Talking Therapies Administration Team.

We are a friendly team and we are looking for someone who enjoys keeping busy, and is able to work well within a small team in a shared office space. Working hours are Monday to Friday, 9 to 5, from our base in Old Town Surgery, Swindon. There will be occasions where you will be required to provide cover and work across the BaNES and Wiltshire services, this will be remote working from Swindon.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. You should have good working knowledge of all Microsoft Office systems including Outlook, Word and Excel. As well as being an excellent team player with good communication skills and the ability to prioritise, you should have a good understanding of information governance. Strong personal resilience is essential as well as an eye for detail and high level of accuracy.

Main duties of the job

This role involves administration duties as well as telephone based work and therefore the post holder needs to have excellent telephone and English language skills. Reception cover will also be required as part of this role. You will work closely with the other team members and will be expected to form good working relationships and share the workload, managed within the team.

Main duties of the role include being the first point of contact for clients who self refer into the service, which is mainly via telephone, and online, greeting clients in reception, taking personal details from people and uploading accurately onto the electronic patient record system, IAPTUS. You will book and re-arrange appointments, manage electronic bookings, cover reception, monitor the service mailbox, collate appointment letters and ensure that they are sent out in a timely fashion