Band 3 - Clerical Officer Diagnostic Imaging

NHS; Chipping Barnet; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading healthcare provider in Chipping Barnet is looking for a Radiology Administrator to provide administrative support, including making patient appointments and data entry. The ideal candidate will have excellent communication skills and a willingness to learn. This full-time role offers a salary range of £29,651 to £31,312 per annum and requires working at multiple hospital locations. Join a reputable team to enhance patient care and support healthcare operations.

Qualifications

• Good standard of written and spoken English.
• Trust Values.

Responsibilities

• Provide an efficient administration service to Radiology.
• Accurate entry of data onto computer systems.
• Making appointments with patients directly and indirectly.
• Dealing with any queries or enquiries.
• Collation of information for patient appointments.
• Provide a high-quality reception service.
• Assist in the organisation and servicing of clinics.

Skills

Good standard of written and spoken English

Clear, concise verbal and written communication skills

Good keyboard skills

Ability to use initiative

Ability to prioritise and organise workload

Attention to detail

Calm and positive disposition

Self motivated

Diplomatic

Flexible and adaptable

Punctual

Willing to learn

Team Player

Empathetic

Education

Educated to GCE/GCSE or equivalent

Job description

Overview

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. The Trust is unable to offer sponsorship for this particular role.

Provide an efficient administration service to Radiology to include reception duties and answering telephones in a professional manner, but primarily making appointments for patients. Accurate entry of data onto computer systems. Making appointments with patients directly and indirectly. Dealing with any queries or enquiries that come into the department. Working to deadlines and in a pressurised environment. Ability to learn to use internal hospital systems to include PACS, PAS & CRIS. Collation of information required prior to patients\' appointments and the maintenance of those systems. You will be required to work at our other hospitals presently being Barnet Hospital, Chase Farm Hospital and Edgware Hospital to meet the needs of the service.

Responsibilities

• Provide an efficient administration service to Radiology to include reception duties and answering telephones in a professional manner, but primarily making appointments for patients.
• Accurate entry of data onto computer systems.
• Making appointments with patients directly and indirectly.
• Dealing with any queries or enquiries that come into the department.
• Working to deadlines and in a pressurised environment.
• Ability to learn to use internal hospital systems to include PACS, PAS & CRIS.
• Collation of information required prior to patients\' appointments and the maintenance of those systems.
• You will be required to work at our other hospitals presently being Barnet Hospital, Chase Farm Hospital and Edgware Hospital to meet the needs of the service.

About us

North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICSs, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George\'s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospital here

Details

Date posted: 23 September 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £29,651 to £31,312 a year per annum inclusive of HCAS

Contract: Fixed term

Duration: 23 months

Working pattern: Full-time

Reference number: 391-RFL-7283441

Job locations: Barnet Hospital and Edgware Community Hospital

Wellhouse Lane, Barnet, EN5 3DJ

Job responsibilities

CLINICAL RESPONSIBILITIES

1. To provide a high-quality reception service, whether on the main reception desk or in specialist areas. Duties will include dealing competently, professionally and sympathetically with patients and their escorts visiting the department, some of whom may be aggressive, distressed, or have communication difficulties arising from linguistic difficulties and a variety of other causes. Ensure patients are directed to the appropriate waiting area and inform nursing staff of patient arrivals. Refer to the clinic clerk for rebooking any patient arriving more than 10 minutes late for an Ultrasound appointment. Provide a high-quality responsive telephone service, dealing with general enquiries or referring calls to the relevant person or department.
2. To assist in the organisation and servicing of clinics within radiology. Advise patients as per agreed protocols. Send out appointment and prep sheets and deal with telephone queries. Prepare referrals for verification and/or discussion by consultant radiologists. Deal with DNA patients according to department protocols. Liaise with medical staff about inpatient appointments and ward visits.

RESPONSIBILITY FOR PATIENTS

1. To provide a flexible and responsive outpatient appointment service including making appointments when requested electronic orders, by letter, telephone, or the patient\'s personal attendance. Despatching any paperwork or medical preparation necessary for a diagnostic examination. Providing from department protocols any relevant medical and dietary information. This may include liaising with patients to ensure that scheduled examinations do not coincide with menstrual dates. Dealing with enquiries about appointments. Changing or cancelling appointments as the need arises, including adjustments to schedules caused by the unavoidable absence of clinical staff, or equipment breakdown. Arranging late-booked appointments. Liaising with Radiologists about incoming referrals, booking patients as advised and with reference to protocols such as age-limits. Maintaining the appointments system in respect of appointments, consultant leave, servicing schedules and other relevant information. Providing services needed to facilitate appointments: arrange patient transport, when required, taking note of patient mobility; arrange day beds for patients, when required; arrange interpreters when necessary; deal with DHSS travel claim forms when presented by patients.

RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT

1. Contribute to the development of the service. Collate information as required for auditing and improving the service. Promptly advise line management of any likely breaches in performance targets. Be able to prioritise workload and work to deadlines. Maintain a flexible attitude to possible changes in job contents. Undertake other duties reasonably required to ensure the smooth running of the department. This may be at the request of the Office Manager or other senior staff. Ensure that matters involving patient care are kept strictly confidential.

RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES

1. To attend to department housekeeping duties: dealing with incoming post; date-stamp non-EPR referrals and distribute as necessary; load printers with paper, labels and ink media as required.

RESPONSIBILITY FOR LEADING AND MANAGING

• Working with colleagues and assisting team members as necessary.

Qualifications

Person Specification Essential Essential

• Trust Values

• Good standard of written and spoken English
• Educated to GCE/GCSE or equivalent
• Clear, concise verbal and written communication skills
• Good keyboard skills
• Ability to use initiative
• Ability to prioritise and organise workload
• Attention to detail
• Calm and positive disposition
• Self motivated
• Diplomatic
• Flexible and adaptable
• Punctual
• Willing to learn
• Team Player
• Empathetic
• Self Motivated

Desirable

• Customer Service Experience
• NHS Experience
• Working with the public
• Working within Imaging

Compliance

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years.

Employer details

Royal Free London NHS Foundation Trust

Address: Barnet Hospital and Edgware Community Hospital, Wellhouse Lane, Barnet, EN5 3DJ