Band 3 - Care Coordinator - Urgent Community Response South

www.findapprenticeship.service.gov.uk - Jobboard; Wymondham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider is seeking a Care Coordinator based in Wymondham to manage the efficient allocation of urgent patient visits. Responsibilities include coordinating appointments, liaising with health professionals, and maintaining customer care standards. Candidates should possess strong communication skills and a commitment to providing quality service. This position requires flexibility to work weekends and bank holidays as part of a supportive team.

Qualifications

• Ability to co-ordinate patient appointments efficiently.
• Excellent communication and customer care skills.
• Basic data management knowledge.

Responsibilities

• Co-ordinate urgent patient appointments efficiently.
• Liaise with health professionals for referral management.
• Maintain accurate patient records.

Skills

Customer care

Communication skills

Data management

Job description

A Vacancy at Norfolk Community Health and Care NHS Trust.


An exciting opportunity is available with Urgent Community Response South.

We are looking for enthusiastic individuals to join the team and undertake a newly created Care Coordinator role - completing safe and efficient allocation of urgent patient visits.



To undertake the safe and efficient co-ordination of urgent patient appointments for Urgent Community Response South. To audit and monitor electronic information to ensure accuracy and quality. To maintain good customer care when communicating with the public and health/social care professionals.

To support with basic data management on a daily basis.

Please see the job description and main responsibilities for more details on the role.

The Urgent Community Response South Service operates 7 days per week, including bank holidays between the hours of 8am and 8pm. There is a requirement to work weekends and bank holidays.

For further information please contact Simon Warner-McGhee (Clinical Lead Nurse for Urgent Community Response South) via email ([e-mail]).

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

· To co-ordinate patient appointments for the South Urgent Community Response service - following set processes, onto ledgers, whilst considering relevant data including geography, clinical skill mix and staffing levels to ensure patients are seen by the most suitable staff in a urgent timeframe. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.



· To liaise with health professionals to review referrals to establish the appropriate destination for referrals and forward on as necessary.



· To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.



· To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.



· To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.



· Production of clinical summaries, reports, letters, forms, notices, and minutes of meetings as necessary.



· Maintaining information stored on the database by updating patient records daily and producing information as requested by team members.



· Filing and storage of patient notes in accordance with policies and procedures.



· To support and contact members of the team to ensure urgent referrals are dealt with within the appropriate response time bymanaging own time effectively and integrating this with the workings of the team



· To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.



· To receive and record messages for members of the teams.



· To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.



· To highlight any challenges regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.



· To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.



· To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.



· To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.



· To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)



· To demonstrate an awareness of clinical governance and risk management and apply to work situation.




This advert closes on Sunday 7 Sep 2025