Band 3 CAMHS Receptionist

Royal Free London NHS Foundation Trust; City Of London; On-site; GBP 30,000 - 33,000; Part time

Job summary

A leading NHS Trust is seeking an experienced receptionist to provide courteous service to patients in outpatient clinics. The role involves managing clinic bookings and ensuring excellent communication. Candidates should have front-line reception experience and excellent customer care skills. This is a part-time position with a contract offering a salary of £30,546 to £32,207 annually, pro-rata.

Qualifications

• 2 Years in Front Line Reception Role.
• Significant experience of working with the public.
• Evidence of tact and diplomacy.

Responsibilities

• Greet patients and check them into the clinic.
• Manage booking of designated new and follow up clinics.
• Liaise with clinicians regarding room bookings.

Skills

Excellent customer care skills

Excellent telephone skills

Knowledge of Patient Confidentiality

Ability to meet the Trust Values

Experience of prioritizing own workload

Tact and diplomacy

Attention to detail

Education

Good General Education GCSE English Grade C or above

Tools

Computer systems knowledge

Job description

To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics. To work closely with Team Leader and multidisciplinary team to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.

The post-holder will work as part of the Outpatient's team, ensuring an efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients. To manage the booking of designated new and follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with the Team Leader, Service and Clinicians to ensure patient care is not compromised.

Main duties of the job

To greet patients in a courteous manner and check them into clinic on arrival. Check the CAMHS Admin email box regularly and complete tasks. Check Envoy daily and action appointments, and record data accurately. Record all patients that 'did not attend' (DNA) or rescheduled onto EPR and action them according to the trust access policy.

Liaise with clinicians re rooms bookings. Note accurately all telephone messages and emails entering the department generic email box, passing them to relevant people in a timely manner. Responsible for the collection and distribution of post. Ordering of stationary, liaising with the Clinical Team PAs and ensuring the department is well stocked.

Deal sensitively and discreetly with patient's queries both in person and by telephone. Ensure excellent communication skills are used to overcome barriers of understanding. Ensure patients are booked into the appropriate appointment type and families are given the location and joining details.

About the team

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Job responsibilities

• Work closely with Team Leader and multidisciplinary team to ensure an excellent level of service to patients.
• Manage the booking of designated new and follow up clinics.
• Provide a welcoming and professional service to patients.

Person Specification

• 2 Years in Front Line Reception Role
• Good General Education GCSE English Grade C or above
• Knowledge and Experience of computer systems
• Significant experience of working with the public
• Experience of prioritizing own work load and working as part of a team
• Evidence of Tact and Diplomacy
• Knowledge of Patient Confidentiality and the Data Protection Act
• Ability to meet the Trust Values
• Excellent Telephone Skills
• Excellent customer care skills, judgement, tact, diplomacy
• A high degree of accuracy and attention to detail

Contract details

Permanent, Part-time, Job share. £30,546 to £32,207 a year per annum inclusive of HCAS (pro-rata).

We are an equal opportunities employer and welcome applications from all suitably qualified candidates. We are committed to ensuring that no job applicant or employee receives less favourable treatment because of their race, ethnicity, nationality, age, gender, sexual orientation, marital status, disability, or religion.