Band 3 Administrative Assistant/Receptionist - Northcroft

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional mental health service provider in Birmingham is seeking a motivated Administrative Assistant/Receptionist to join their CMHT Admin Team. The successful candidate will manage patient interactions, provide administrative support, and ensure effective communication within the multi-disciplinary team. Strong organizational skills and a compassionate approach are essential. Salary ranges from £24,937 to £26,598 per annum.

Qualifications

• Experience of working in a healthcare setting.
• Experience of working within a fast-paced environment.

Responsibilities

• Provide an efficient and confidential administration service for the Multi-disciplinary Team.
• Be a focal point for patients and visitors attending Northcroft.
• Manage the CMHT allocation inbox and signpost queries.

Skills

Proficient in Microsoft Office applications

Experience dealing with the general public

Significant reception and admin experience

Experience of using RIO

Education

NVQ Level 2 Receptionist or Administration qualification

English GCSE Grade C or equivalent

Job description

Overview

Go back Birmingham and Solihull Mental Health NHS Foundation Trust

Band 3 Administrative Assistant/Receptionist - Northcroft

The closing date is 21 October 2025

An opportunity has arisen for a Receptionist/Administrator to join our CMHT Admin Team at Northcroft. The successful applicant will provide an efficient and confidential administration service for the Multi-disciplinary Team working within an admin team.

Applicants should have relevant qualifications as per attached person specification. The applicant must be well organised and able to work to deadlines and targets and on their own initiative.

Main duties of the job

The successful applicant will be a focal point for patients and visitors attending Northcroft for out-patients appointments and answering calls for the team. The post holder will also spend part of their week dealing with the CMHT allocation in-box dealing with queries and signposting onto relevant staff members. Working as a team player, you will need to be highly motivated, flexible and enthusiastic with excellent organisational, communication and IT skills. You will need to meet deadlines and be able to work under pressure. You must have the ability to manage your time effectively in order to meet the needs of the service.

The post holder will be expected to have a caring, professional and empathic approach, whilst also maintaining boundaries and confidentiality.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people\'s lives, join our team where our warm welcome is waiting for you.

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Previous applicants need not apply

Person Specification

Knowledge and experience

• NVQ Level 2 Receptionist or Administration qualification, or currently working towards or RSA 2 in relevant administrative subject.
• English GCSE Grade C, or equivalent
• Experience of working in health care setting
• Experience of working within a fast-paced environment.

Skills

• Experience of dealing with the general public.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook
• Significant Reception and Admin experience preferably within a medical background.
• Experience of using RIO

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

£24,937 to £26,598 a yearper annum, pro rata