Band 3 ADHD/ASD Administrator | Birmingham Community Healthcare NHS Foundation Trust

Birmingham Community Healthcare NHS foundation Trust; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Birmingham seeks a dedicated individual to provide administrative support for ADHD and ASD services. Responsibilities include managing communications with patients and handling sensitive information. The ideal candidate will have strong organizational and communication skills, ensuring efficient service delivery while maintaining confidentiality. This role is vital for enhancing patient care within the community healthcare setting.

Qualifications

• Experience in a similar administrative or secretarial role.
• Strong verbal and written communication skills.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Support day-to-day tasks for the ADHD and ASD team.
• Manage communications with parents and special schools.
• Assist in resolving complaints and signpost parents to further support.

Skills

Communication skills

Organizational skills

Ability to work under pressure

Job description

Overview

Provision of a comprehensive secretarial and administrative service for the ADHD and ASD Service. Liaising with Parents/Carers for Prescription and Medical Review requests. To work collaboratively with other admin team members. All patient records on RIO to be maintained and updated accurately. Help support the setup of appropriate clinics and distribution of work to the ADHD Nurses. Formatting and distributing ASD/ADHD diagnostic reports for parents and schools. It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality is maintained at all times.

Responsibilities

• Provide day-to-day support to the Band 4 Administrator, ADHD Nurses, ASD Coordinators and Clinical Lead.
• Receive telephone calls from parents/carers and special schools requesting repeat prescriptions, ensuring the ADHD Nurse Specialist has relevant up-to-date notes to write up the prescription and follow the identified local procedures.
• Respond to all emails through the generic ADHD or ASD email (net) account and take appropriate action as required.
• Make and receive telephone calls, both internally and externally, ensuring all messages are taken and relayed accurately to the appropriate member of the Team. Use own judgement to resolve problems arising.
• Deal appropriately with frustrated/angry parents/carers waiting to be seen by the service. Signpost parents/carers where they can seek further support and give suitable nonclinical advice.
• Help investigate and resolve any potential complaints that arise with PALS.

Be Part of Our Team

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Further details

For further details on the main responsibilities, please see the attached job description and person specification.

This advert closes on Wednesday 15 Oct 2025