Band 2 Ward Clerk - Patient Administration Department

Integrated Care System; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A prominent healthcare provider in Birmingham is looking for a part-time Band 2 Ward Clerk. This role involves welcoming patients, maintaining records, and supporting the ward team. Candidates should have good general education, strong communication skills, and experience in customer service. Working hours are 19.25 hours per week, providing flexibility with shifts. The role is crucial in ensuring effective patient administration and quality care.

Qualifications

• Ability to manage patient queries and administrative tasks effectively.
• Experience in a clerical role in a customer-facing environment.
• Strong keyboard skills with high accuracy.

Responsibilities

• Act as the first point of contact at the ward reception.
• Maintain accurate patient records within the electronic patient administration system.
• Provide administrative support to the multidisciplinary team.

Skills

Customer service skills

Organizational skills

Communication skills

Attention to detail

IT proficiency

Education

Good General Education (GCSE English and Maths A-C)

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 2 Ward Clerk - Patient Administration Department

The closing date is 03 August 2025

An opportunity has arisen for an enthusiastic individual to apply for a position as a part-time band 2 Ward Clerk based in our Same Day Emergency Care (SDEC) at Queen Elizabeth Hospital, within the Informatics & Patient Administration Directorate (Corporate).

This is 19.25 hours per week (1600-2130), working 4 days and having 4 days off.

Main duties of the job

As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering patients / visitor queries on the ward and answering the telephone.

The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data on the Trust electronic patient administration system PAS Oceano at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good key board skills with a high level of accuracy and the ability to work individually and as part of a team.

Please direct all enquiries to Maureen Bramble via E-mail [e-mail] or telephone ext 17161.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

• * Good General Education (eg. GCSE English and Maths A-C)
• * Previous clerical experience working in a customer facing environment

Experience

• * Experience of dealing with the Public/Customer service experience
• * Experience of using IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust