Band 2 Receptionist - Radiology

Integrated Care System; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in the Birmingham area is seeking a Band 2 Receptionist for the Radiology department. This role involves providing an efficient and friendly receptionist service, dealing with enquiries, and performing administrative duties. The ideal candidate should have strong customer service skills and experience with Microsoft office tools. The position is part-time, requiring weekend work and flexible hours.

Qualifications

• Experience of dealing with the Public/Customer service experience.
• Experience of working in a busy office / customer care environment.
• Knowledge of administrative systems/ office procedures acquired through on the job training.

Responsibilities

• Welcome staff and visitors in a friendly manner.
• Provide effective communication both face to face and via telephone.
• Maintain confidentiality adhering to data protection guidelines.

Skills

Customer service experience

Telephone skills

Ability to handle difficult situations

Teamwork

Education

Good General Education (e.g. GCSE English and Maths A-C)

Tools

Microsoft Office packages (Word, Excel, Teams, Outlook)

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 2 Receptionist - Radiology

The closing date is 05 August 2025

To provide an efficient receptionist service to all visitors attending the Solihull Radiology department and maintain a sensitive friendly approach.

Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone, and carrying out administrative duties.

The Radiology Receptionist Vacancy is 18hrs p/w.

This will include permanent weekend work and one shift during the weekday. The hours will be either: 8am-2pm or 2pm-8pm.

Main duties of the job

*Welcome staff and visitors in a friendly and professional manner, dealing with enquiries as appropriate.

*Provide excellent telephone skills, accurately record telephone messages and other enquiries and refer as appropriate.

*Provide effective communication and problem solving both face to face and via telephone

*Be sympathetic and sensitive to the requirements of staff and visitors when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary.

*Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act

*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.

*Follow up any do not attend (DNAs)

*Signpost visitors appropriately to relevant departments

Analytical and Judgemental Skills / Freedom to Act

*Deal with day-to-day enquiries such as appointments, room bookings meetings, hospitality, signing in to the building.

*Receive incoming post and take action as required.

*Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

Experience

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Teams and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy office / customer care environment
• *Knowledge of administrative systems/ office procedures acquired through on the job training.
• *Experience of working in Healthcare

Additional Criteria

• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Ability to travel to multiple sites
• *Ability to handle cash

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust