Band 2 QE Outpatients Receptionist

NHS; Birmingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare organization is seeking enthusiastic and experienced receptionists for full-time roles in outpatient departments. The positions involve managing busy reception desks, utilizing IT systems for bookings, and providing excellent customer care in a fast-paced environment. Ideal candidates will possess strong communication skills and a good standard of education.

Qualifications

• Experience of working in a busy office/customer care environment.
• Experience of using IT systems.
• Experience of working in Healthcare.

Responsibilities

• Provide frontline clinic reception services using electronic systems.
• Book patients in and confirm/update patient demographics.
• Ensure smooth patient flow and experience.

Skills

Communication

Customer Care

Organization

Problem Solving

Education

Good General Education (e.g. GCSE English and Maths A-C)

Tools

Microsoft Office

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 2 QE Outpatients Receptionist

The closing date is 24 May 2025

We are seeking enthusiastic and experienced receptionists to join the QE Site Outpatient Departments.

The advertised roles are full-time, front-facing receptionist positions, working at busy customer-focused reception desks. Responsibilities include managing high patient traffic and utilizing IT systems for booking appointments and handling queries as part of a team.

Applicants should possess a good standard of education, keyboard skills, knowledge of office procedures, excellent communication and customer care skills, and the ability to work effectively in a busy, pressurized public environment. Training on the hospital's IT systems will be provided.

Main duties of the job

QE OPD Receptionist, Agenda for Change Band 2, full-time 37.5 hours, Monday to Saturday, between 08:00 - 18:00.

The role involves providing frontline clinic reception services using the Trust's electronic systems (OPTIMS, Oceano, and Clinical Portal) to book patients in, confirm and update patient demographics, follow the correct patient flow, book follow-up appointments, add to PBWL electronically, scan and upload documentation, produce labels, and perform other tasks as needed.

Successful candidates will ensure all processes are followed, working alongside nurses, clinicians, and other NHS outpatient services to ensure a smooth patient flow and positive outpatient experience, handled supportively and professionally.

About us

University Hospitals Birmingham NHS Foundation Trust fosters an inclusive culture where everyone feels valued, can thrive, and adds value. We develop compassionate, culturally competent leaders and create a welcoming workplace that celebrates diversity. We are committed to supporting staff with disabilities or health conditions through reasonable adjustments, enabling everyone to reach their full potential.

Job responsibilities

*Please note: For a detailed job description, please see the attached document.*

Person Specification

Qualifications

• Good general education (e.g., GCSE English and Maths A-C or GCSE Level 9-4)

Experience

• Using Microsoft Office packages (Word, Excel, Outlook)
• Using IT systems
• Working in a busy office or customer care environment
• Experience in healthcare settings

Additional Criteria

• Strong communication and customer care skills, both written and verbal, demonstrating empathy and compassion
• Good organizational skills and ability to multitask
• Professional handling of enquiries from staff, service users, and stakeholders
• Problem-solving abilities
• Understanding and applying confidentiality principles
• Attention to detail despite interruptions
• Ability to handle stressful situations and sensitive issues
• Effective and flexible team working
• Confidence in engaging with people at all levels
• Understanding of equality and diversity
• Additional factors: ability to work shifts, drive, and travel to multiple sites

Disclosure and Barring Service Check

This role requires a DBS check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer name

University Hospitals Birmingham NHS Foundation Trust