Band 2 Health Records Reception- Recruitment WHEEL

Aneurin Bevan University Health Board; Abergavenny; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent NHS organization is looking for dedicated individuals to provide high-quality patient care as part of a supportive team at the Outpatient Departments. The role includes greeting patients, scheduling appointments, and maintaining a professional atmosphere. Ideal candidates should have strong communication skills and the ability to work under pressure. Previous customer service experience is preferred, and Welsh speakers are encouraged to apply.

Benefits

Flexible working

Extensive training

Occupational health support

Wellbeing Centre of Excellence

Qualifications

• Candidates must meet all essential criteria as per attached job description/person specification.
• Welsh language skills are desirable for this post.

Responsibilities

• Greet and assist patients in person or via phone.
• Schedule, amend, and cancel appointments.
• Process referrals and update waiting lists.
• Maintain communication with patients and staff.
• Contribute to efficient operation of reception services.

Skills

Excellent communication and organisational skills

Strong attention to detail

Ability to work well under pressure

Flexible approach to work

Team player

Customer service experience

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, and any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille), please contact the recruiting manager named in the job advert or contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail].

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If shortlisted, you will be contacted via your email account used to apply, so please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

The salary scale has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Please note that this vacancy may be withdrawn at any time if filled via internal redeployment.

Job Overview

An exciting opportunity has arisen to join our busy and supportive team at the Royal Gwent Hospital, working in the Outpatient Departments. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care.

• Excellent communication and organisational skills
• Strong attention to detail
• Ability to work well under pressure and meet deadlines
• Flexible approach to work, including Saturday morning rotations
• Team player with the capacity to work independently
• Previous reception or customer service experience preferred

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

Key Responsibilities

• Greet and assist patients in person or via telephone
• Schedule, amend, and cancel appointments
• Process referrals, clinic outcomes, and update waiting lists
• Maintain professional communication with patients and staff
• Contribute to the efficient operation of our reception and booking services

Candidates are advised to refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation committed to caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. We offer opportunities to start, grow, and build your career across various specialties and stages.

We provide integrated acute, primary, and community care serving a population of 650,000 and employing over 16,000 staff.

Our benefits include extensive training, paid mandatory training, recognised qualifications, professional career pathways, flexible working, occupational health support, and a Wellbeing Centre of Excellence.

Our Clinical Futures strategy aims to enhance care closer to home and provide high-quality hospital care when needed. Join us to help pioneer new ways of working and deliver a world-class healthcare service.

Essential criteria

• Meets all essential criteria as per attached job description/person specification

Skills/abilities

• Meets all essential criteria as per attached job description/person specification

Desirable criteria

• Knowledge of administration processes