Band 2 Facilities Catering Operative

Transformation Unit; Birmingham; Hybrid; GBP 24,000 - 28,000; Part time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is hiring a Band 2 Facilities Catering Operative for 30 hours per week on a 12-month fixed term contract at Birmingham Dental Hospital. You will support in delivering a professional catering service, assist with meal preparation, serving staff and visitors, and operate a cash register when required.

Typical duties include food preparation, stock control, and maintaining hygiene standards across Trust properties.

Qualifications

• GCSEs or good basic education required.
• NVQ Level 2 Customer Service or willingness to work towards.
• Relevant catering experience.

Responsibilities

• Provide excellent customer service under supervision and guidance.
• Prepare salads, sandwiches and basic food items for patients, staff and visitors.
• Support patient meal services, loading bulk trolleys or ward level service.
• Undertake basic cooking under supervision and clean equipment daily.
• Adhere to Food Hygiene Standards and HACCP documentation for audit purposes.
• Assist with deliveries, stock control and cleanliness of stock areas.

Skills

Food hygiene

Basic computer skills

Communication skills

Teamwork

Decision making

Physical ability

Education

GCSEs or good basic education

NVQ Level 2 Customer Service

Job description

Main area Facilities Catering Operative Grade Band 2 Contract 12 months (12 months fixed term) Hours Part time - 30 hours per week (30 hours Monday - Friday) Job ref 820-8201298-COR

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Birmingham Dental Hospital Town Birmingham Salary £25,272 per annum (pro rata) Salary period Yearly Closing 05/10/2026 23:59 Interview date 20/10/2026

Band 2 Facilities Catering Operative

Band 2

Job overview

Monday - Friday

Hours:

Week 1 / 2

The post holder will provide excellent customer service under the supervision of the Facilities Supervisor – Catering, delivering an efficient and professional catering service at all times

The post holder will assist in the preparation and service of meals and beverages to staff and visitors throughout Trust owned properties and will operate a cash register when required.

Main duties of the job

• To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements
• Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
• Support patient meal services, by loading bulk trolleys or ward level service of meals.
• Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
• To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
• To undertake deep clean of all catering equipment within the department.
• Adhering to Food Hygiene Standards and Trust policy and procedures.
• Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
• Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores. Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
• To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer.

Working for our organisation

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, you ng people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recogni sed West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Birmingham Community Healthcare NHS Foundation Trust is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race and disability.

Detailed job description and main responsibilities

• To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements
• Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
• Support patient meal services, by loading bulk trolleys or ward level service of meals.
• Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
• To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
• To undertake deep clean of all catering equipment within the department.
• Adhering to Food Hygiene Standards and Trust policy and procedures.
• Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
• Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores. Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
• To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer.
• To answer and resolve telephone queries and respond to requests from departments accurately and efficiently.
• Demonstrates role requirements to new starters.
• To be responsible for setting up meeting rooms and preparing food for special functions, including the preparation of beverages and buffet items, and then following this clearing of the venue and washing up as required ensuring all items are returned to the restaurant.
• To wash up ward level patient equipment when required.
• To dispose of all waste food and refuse in a hygienic manner and in accordance with the Trust Waste Management Policy.
• To prepare servery area and restaurant prior to service to ensure that all areas and display counters are attractively and properly presented at the start of the service and are replenished throughout the opening times.
• To prepare refrigerated commodities.

Person specification

Qualifications/training

• GCSEs or good basic education
• NVQ Level 2 Customer Service or willingness to work towards

Experience

• Relevant catering experience

Skills & Knowledge

• Basic knowledge of food hygiene; control of substances; hazard analysis etc
• Basic computer skills
• Communicate information effectively to patients, staff & visitors
• Ability to work as part of a team and follow instructions
• Be able to make decisions in the absence of supervision
• Physically be able to push and pull catering equipment
• Physically able to twist, turn, bend, stretch during duties
• Physically able to work in a hot/cold environment
• Physically able to move medium loads of food
• Ability to communicate verbally with a diverse group of people
• Ability to conduct oneself in a professional way

Other job requirements

• To be flexible to meet the needs of the service by covering all shifts to ensure service continuity

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.