Band 2 Community Midwife Admin Support

NHS; Birmingham; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider is seeking a self-motivated Community Administrator to join their Community Midwifery Team in Birmingham. The successful candidate will support the Community Midwives with various administrative tasks, ensuring effective communication and efficient service delivery. This is a full-time, permanent role with opportunities for professional development within the NHS framework.

Qualifications

• At least 2 years' experience at administrative officer level.
• Experience of dealing with the public.
• Knowledge of I.T systems.

Responsibilities

• Provide administrative support to Community Midwives.
• Manage internal and external telephone enquiries.
• Keep records of community stock and equipment.

Skills

Communication

Interpersonal Skills

Problem Solving

Time Management

Teamwork

Education

GCSE Grade C English and Mathematics or equivalent

Tools

Microsoft Office Packages

Job description

Job summary

As part of our recruitment strategy, we are looking to appoint a self-motivated, enthusiastic, dynamic Community Administrator to join our Community Midwifery Team. The successful candidate will be required to provide administrative support to the Community Midwives, Community Midwife Matron and Team Leaders. You will operate within the Community Team and act as part of a wider inpatient administrative team.

We are a well-established friendly team; we want you to thrive and excel in your role and will provide the resources to support your professional development and well-being.

We provide high quality care to the women and families we care for. Our community team's work across three sites that include Heartlands Hospital, Good Hope Hospital and Solihull Hospital.

Main duties of the job

Action all internal and external telephone enquires supporting the Community Team by screening and diverting all calls and as appropriate and giving advice and information in accordance with local policies and procedures.

Provide non- clinical advice, information to patients, clients and relatives.

Action community discharges to appropriate team diaries.

Keep a record of community stock and equipment.

Ordering stock for community midwives.

Sign posting patients enquiries to appropriate departments.

Keeping office area orderly and tidy and ensuring notice boards are within dates.

Performing administrative jobs for Community Midwives such as photocopying, printing.

Working with porters and be able to use hospital systems to ensure smooth running of maternity services.

Admin work such as dealing with post and general office duties.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details Date posted

27 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9007312

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Job description Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification Qualifications Essential

• *GCSE Grade C English and Mathematics, or equivalent

Experience Essential

• *At least 2 years' experience at administrative officer level
• *Experience of dealing with the public
• *Experience of I.T systems
• *Knowledge of Microsoft Office Packages
• *Experience of Diary/Appointment Management

Desirable

• *Previous experience of NHS or public sector working

Additional Criteria Essential

• *Good level of verbal and written communication skills
• *Good keyboard/computer skills
• *Ability to present information to others
• *Ability to problem solve
• *Excellent interpersonal skills
• *Ability to priorities a work on own initiative
• *Ability to take and transcribe minutes
• *Assertiveness skills
• *Ability to work under pressure and to meet tight deadlines
• *Good presentation and task management skills.
• *Ability to travel across site
• *Team Player
• *Punctual and conscientious
• *Positive attitude

Desirable

• *Full UK driving licence

Person Specification Qualifications Essential

• *GCSE Grade C English and Mathematics, or equivalent

Experience Essential

• *At least 2 years' experience at administrative officer level
• *Experience of dealing with the public
• *Experience of I.T systems
• *Knowledge of Microsoft Office Packages
• *Experience of Diary/Appointment Management

Desirable

• *Previous experience of NHS or public sector working

Additional Criteria Essential

• *Good level of verbal and written communication skills
• *Good keyboard/computer skills
• *Ability to present information to others
• *Ability to problem solve
• *Excellent interpersonal skills
• *Ability to priorities a work on own initiative
• *Ability to take and transcribe minutes
• *Assertiveness skills
• *Ability to work under pressure and to meet tight deadlines
• *Good presentation and task management skills.
• *Ability to travel across site
• *Team Player
• *Punctual and conscientious
• *Positive attitude

Desirable

• *Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)