Band 2/3 - Healthcare Support Worker, Emergency Medicine

West Hertfordshire Hospitals NHS Trust; Watford; On-site; GBP 21,000 - 24,000; Full time

Job summary

A regional healthcare provider in Watford is seeking motivated Health Care Support Workers for their Emergency Medicine Division. The role involves providing personal care and support to patients in a busy environment. Candidates should be flexible with shift patterns and dedicated to delivering high-quality care. The Trust offers excellent pension schemes, training opportunities, and flexible working options.

Benefits

Excellent pension scheme

NHS Staff Discounts

Family-friendly policies

Qualifications

• Willingness to support patients and families.
• Flexibility to work in 24/7 shift patterns.
• Completion of the Care Certificate is required.

Responsibilities

• Provide hands-on personal care for patients.
• Work as part of a nursing team in various units.
• Support patients to enhance their independence.

Skills

Patient care

Teamwork

Communication

Job description

Overview

A Vacancy at West Hertfordshire Teaching Hospitals NHS Trust. The Emergency Medicine Division is a fast-paced environment where no two days are the same. We are looking for highly motivated and adaptable team members who are enthusiastic about providing the best care for our patients whilst they are at their most vulnerable. The Emergency Medicine Division is busy with high patient turnover, so you will be confident in delivering care while helping to maintain patient privacy and dignity. You will work alongside our friendly and professional team in the Emergency Department, Emergency Assessment Unit or Acute Admissions Unit to ensure patient safety and high-quality care.

Important information

Please note we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

Responsibilities

• Provide hands-on personal care for patients and encourage independence where possible.
• Be an essential part of the nursing team, delivering care and support to patients and their families.
• Work as part of a team in the Emergency Department, Emergency Assessment Unit or Acute Admissions Unit to ensure patient safety and care.

Requirements / Eligibility

• Healthcare Support Worker role; focus on putting patients first and delivering the best care every day.
• Willingness to support patients and families and to work across the specified units.
• Shift pattern availability is required as the roles cover a 24-hour, 7-day-a-week schedule including weekends and nights; shifts are 12.5 hours long with 1 hour for breaks, start times 7:15am-7:45pm or 7:15pm-7:45am.
• We offer flexible working options and encourage applications from individuals seeking a healthy work-life balance.

Training & Development

• You will be required to complete the Care Certificate as part of ongoing training. The Care Certificate defines knowledge, skills, and behaviours for roles in health and social care and comprises 15 minimum standards that should be covered if you are new to care.
• Paths for progression include Healthcare Support Worker Apprenticeship or Nursing Associate program, supported and financed by the Trust—ask for more information.

Benefits & Additional information

• Excellent pension scheme, annual leave allowance, family-friendly policies, NHS Staff Discounts and salary sacrifice schemes.
• Our trust values: empowered, compassionate, professional and inclusive, with a focus on wellbeing, development and innovation in care.
• We offer a variety of flexible working options and support for wellbeing and professional development.

Please refer to the attached job description and person specification for a full list of duties and details about the role. If you have a disability or long-term health condition and require support or guidance, please contact [e-mail]. If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving, please tick “Member of the Armed Forces Community” on the application form. We reserve the right to close this advert early due to the volume of applicants. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion. For any questions, apply as soon as possible and tell us why you want to work as a Health Care Support Worker within our Emergency Medicine Division. You may progress to opportunities within the Trust such as a Healthcare Support Worker Apprenticeship or Nursing Associate program, fully supported and financed by the Trust.

Advert closing date: Monday 29 Sep 2025.