Balmain - Supervisor - Selfridges - 37.5 Hours

Tom Ford; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury beauty brand in London is seeking a Supervisor to join their team at Selfridges. This role requires a dynamic individual passionate about beauty and customer service. The ideal candidate will be responsible for providing an exceptional customer experience, supporting luxury sales, and maintaining the brand's high standards. Excellent communication skills and a proactive attitude are essential for success in this fast-paced environment.

Benefits

Competitive industry salary

Commission scheme eligibility

Annual leave & Family Leave

Product discount

Mental Health Wellbeing Initiatives

Training and development opportunities

Qualifications

• Strong passion for fragrance and make-up.
• Understanding of luxury retail standards.
• Ability to provide authentic customer service.

Responsibilities

• Welcome customers and provide personalized assistance.
• Maximize sales opportunities as a Brand Ambassador.
• Collaborate with the sales team for seamless transactions.
• Support visual merchandising and inventory control.

Skills

Passion for beauty

Excellent communication

Customer service

Detail-oriented

Flexibility

Job description

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Balmain - Supervisor - Selfridges - 37.5 Hours, London

Client:

Tom Ford

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

865b955de3ca

Job Views:

19

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

BALMAIN SUPERVISOR

About US

At Balmain Beauty, we are more than just a brand – we are a movement, a vision, and a celebration of self- realization. Inspired by Parisian style and infused with a global modern vision, Balmain Beauty embodies the essence of empowerment and unity. We are seeking the best in the industry to join our Beauty Ambassador team to launch Balmain Beauty in SELFRIDGES.

Job description

We are looking for a dynamic and customer-centric individual to join our Balmain Beauty Ambassador team in SELFRIDGES. You will play a pivotal role in delivering an exceptional customer experience while embodying and expressing the Balmain vision.

Key responsibilities

• Welcome customers to the Balmain beauty experience, providing personalised assistance and luxury customer service while conveying Balmain beauty values.
• Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
• Be an expert on all product information to guide customers effectively.
• Collaborate with the Sales Team to ensure seamless transactions and assist on and off the sales floor while adhering to Balmain lux service standards and hygiene.
• Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
• Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow-up.
• Stay updated on beauty and fragrance trends, product knowledge, and brand information through ongoing training and self-directed learning.
• Manage growth of your personal Balmain Beauty business within the store, taking ownership and responsibility for your performance.
• Always present a proper Balmain Beauty image and look, upholding the brand’s standards of presentation and professionalism.

Qualifications

• Strong passion for all things beauty related, especially fragrance and make-up.
• An understanding of luxury retail and excellent customer service.
• Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service.
• Ability to thrive in a fast-paced, customer-focused environment.
• Detail-oriented with a proactive attitude towards learning and self-improvement.
• Flexibility across days/hours; please discuss your availability with the hiring manager before/during the interview.
• Proof of Right to live and work in the country.

Benefits

• Competitive industry salary
• Commission scheme eligibility
• Annual leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Extensive training and development opportunities
• Employee discount on Estee Lauder Companies Brands
• Opportunities for career growth and development within the luxury industry

If you are a dedicated individual with a love for fragrance and beauty and a desire to excel in luxury retail, we want to hear from you.