BALENCIAGA Department Manager | Harrods MRTW

Balenciaga UK Ltd.; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Balenciaga UK Ltd. is seeking a Department Manager for their store in Harrods, London. This role involves driving business results through effective team management and promoting the brand culture. The ideal candidate will have significant experience in the luxury sector and possess strong leadership skills.

Qualifications

• Significant experience in the luxury industry.
• Excellent organizational and communication skills.
• Strong client portfolio and clientelling mindset.

Responsibilities

• Implement action plans with HQ and manage team performance.
• Motivate and develop talent in the department.
• Ensure compliance with legal and internal requirements.

Skills

Market trends knowledge

Organizational skills

Job description

Social network you want to login/join with:

BALENCIAGA Department Manager | Harrods MRTW, London

col-narrow-left

Client:

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

3f6dd755ae23

Job Views:

2

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Description

BALENCIAGA Department Manager, Harrods MRTW

We are currently seeking a Department Manager who will report to Associate Store Director for our store in Harrods.

• Implement action plans defined with HQ and Store management team and ensure follow-up
• Consistently analyse business results based on corporate reports
• Assign targeted quantitative and qualitative goals to the department team(s)
• Communicate high quality relevant feedback and reporting to the Associate Store Director/Store Director or Store team
• Build relationships with Inventory and Buying stakeholders and proactively communicate requirements
• Monitor business environment including local competition
• Keep store team informed at all times regarding Store performance

Talent leadership and development:

• Create and maintain a positive work environment, consistent with Balenciaga behaviours
• Build strong relationships with the Recruitment and HR partners to identify, attract, recruit, develop and retain talent
• Motivate and challenge the team to drive business results and job satisfaction
• Support the Store Director in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries

Brand promotion:

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
• Ensure Balenciaga Signature and Client experience are executed and consistent over time
• Assure the recruitment, development and retention of clients from beginners to VVICs

Process management:

• Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
• Execute team planning on a weekly and monthly basis and communicate this to the Assistant Store Manager/Director and Store Manager/Director.
• Challenge and improve current processes and ensure efficiency and effectiveness

KPIs (including but not limited to)

• Process: CRM, Omnichannel, back of house

Who you are

• Product sensitivity and a strong market/fashion trends knowledge, paired with string cultural awareness
• Significant experience in the luxury industry with a strong client portfolio and clientelling mindset
• Excellent organizational skills with the ability to manage an prioritize a high volume of tasks
• High attention to detail with exceptional written and oral communication skills
• A positive attitude and a willingness to learn and improve

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventureand to actively contribute to the development of the business bybecoming part of a thriving Atelierin a global Luxury Groupthat offersendlesspossibilities to learn and grow.

Balenciaga is committed to supporting your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.