Balenciaga Account Managers & Luxury Brand Ambassadors Full & Part Time - Manchester And The Tr[...]

HOUSE OF CREED; Stretford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury brand retailer in the UK is seeking Account Managers and Luxury Brand Ambassadors. Candidates should have experience in luxury retail and a passion for delivering an exceptional customer experience. Key responsibilities include driving sales, maintaining brand standards, and ensuring exceptional customer service. This role offers various full-time and part-time positions with competitive benefits.

Benefits

32 days paid annual leave (pro rata for part-time employees)

Monthly competitive commission structure

Extra day off for your birthday

Product allocation with discounted rate

Clothing allowance

Contribution into company pension

Career progression and training

Length of service rewards

Qualifications

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fashion, fragrance, or beauty products is a plus.

Responsibilities

• Develop a deep understanding of our brand to effectively engage customers and drive sales.
• Meet and exceed sales targets through proactive customer engagement.
• Deliver exceptional customer service to create memorable experiences.
• Ensure retail space reflects the luxury of our brand through impeccable visual merchandising.

Job description

About Balenciaga

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its innovations in form and technique. Today it continues to uphold the House’s vision through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d'art. The brand engages with the expanding digital realm, material developments, and today’s social responsibilities to stay at the forefront of modernity. In 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Welcome to Kering Beauté

Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In 2023, Kering directly invested in its Beauty division with the creation of Kering Beauté. Bolstered by its industry-leading team, the entity supports the Group’s Houses to develop their Beauty businesses as growth drivers, placing innovation and creativity at the heart of their model to fashion tomorrow’s Beauty — sustainable and responsible.

Kering is committed to building a diverse workforce. We believe diversity in all forms enriches the workplace. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of background.

About the roles

We are seeking Account Managers and Luxury Brand Ambassadors (Full Time and Part Time) for our Balenciaga Counters at Selfridges Exchange Square, Manchester and Selfridges Trafford. The roles require a passion for luxury and fashion, drive and determination to make a difference, and a desire to shape the future of our business.

There are various Full Time and Part Time positions available.

Purpose of the roles

As an Account Manager or Luxury Brand Ambassador for Balenciaga, you will uphold the brand’s reputation and deliver an exceptional, consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key responsibilities

• Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
• Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Skills and experiences

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fashion, fragrance, or beauty products is a plus.

Why Balenciaga?

Luxury Redefined: We offer an unparalleled luxury experience that goes beyond products. Innovation: Be part of a team that pushes boundaries and creates scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and foster creativity and innovation. Career Development: There are opportunities for professional development and career growth in retail and at the head office.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide being processed and retained by Kering Beauté UK&I. Your details will be kept on our Internal ATS for recruitment purposes, which may include sharing with the hiring manager(s).

Kering Beauté is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you can demonstrate expertise in the above areas, we look forward to receiving your application.

We value your interest in our company. Due to a high volume of applications, we regret that we can only contact candidates best suited for this role. Thank you for your understanding.

Benefits

• 32 days paid annual leave (pro rata for part-time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression and training
• Length of service rewards