Balenciaga Account Managers & Luxury Brand Ambassadors Full & Part Time - London & Birmingham

The Orange Square Company; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury beauty company in Birmingham is seeking Account Managers and Luxury Brand Ambassadors. You will engage customers, drive sales, and deliver exceptional service. Candidates should have a passion for luxury, relevant experience in retail, and the ability to thrive in a fast-paced environment. The role offers flexibility and a range of benefits including annual leave and product discounts.

Benefits

32 days paid annual leave

Monthly competitive commission structure

Extra day off for your birthday

Product allocation with discounted rate

Clothing allowance

Contribution into company pension

Career progression & Training

Length of service rewards

Qualifications

• Experience in luxury retail or customer-facing roles is preferred.
• Ability to work in a fast-paced environment.
• Flexibility to work weekends and holidays.

Responsibilities

• Develop product knowledge to engage customers effectively.
• Meet and exceed sales targets through proactive engagement.
• Deliver exceptional customer service to foster loyalty.
• Ensure visual merchandising reflects luxury brand standards.

Skills

Exceptional communication and interpersonal skills

Proven experience in luxury retail

Goal-oriented with a track record of meeting and exceeding sales targets

Passion for fashion or beauty products

Job description

About us: Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art.

The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Welcome to Kering Beauté: Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In 2023, Kering directly invested in its very own Beauty division, with the creation of Kering Beauté. Bolstered by its industry-leading team, the entity seeks to support the Group’s Houses to develop their Beauty businesses to become growth drivers.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

About The Roles

We are seeking Account Managers and Full Time and Part Time Luxury Brand Ambassadors for our exciting new Balenciaga Counters in Selfridges London and Birmingham.

With a passion for luxury and fashion, the drive and determination to make a difference and the desire to shape the future of our business. There are various Full Time and Part Time roles available.

Purpose of the roles

As an Account Manager or Luxury Brand Ambassador for Balenciaga, you play a pivotal role in upholding the brand's reputation and delivering unparalleled consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key Responsibilities

• Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage of the brand, to effectively engage customers and drive sales.
• Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Skills/Experiences Desired

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fashion, fragrance or beauty products is a plus.

Why Balenciaga?

We offer an unparalleled luxury experience that goes beyond expectations. Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. We celebrate differences and believe that a diverse team fosters creativity and innovation.

Benefits

• 32 days paid annual leave (pro rata for part time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & Training
• Length of service rewards

Kering Beauté is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.