Bakewell Store Crew

FatFace; Bakewell CP; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a leading retail company as a Store Crew member in Bakewell, where you will provide exceptional customer service and engage with customers enthusiastically. This part-time role offers a chance to immerse yourself in an inclusive and friendly team while representing our brand's values. Enjoy generous benefits including discounts, holiday allowances, and comprehensive training from day one.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox discounts and wellness resources

Access to learning management system - THRIVE

Dental Insurance (employee funded)

Pension scheme

Around-the-clock EAP support

Sick pay allowances

Sabbatical leave based on service

Enhanced family-friendly policies

Qualifications

• Experience in a customer service environment is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive can-do attitude.

Responsibilities

• Greet and serve customers in a friendly and professional manner.
• Process sales, orders, and refunds efficiently at the tills.
• Maintain shop floor housekeeping and assist with stock replenishment.

Skills

Customer Service

Communication

Teamwork

Time Management

Job description

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Job: Store Crew

Location: Bakewell

Job Type: Permanent, Part-time (4 hours- Sunday)

Who are we?

For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.

Role Overview

You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.

Role Responsibilities

• To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us
• Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
• Efficient and attentive service at the tills – processing sales, orders, and refunds
• Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor
• General housekeeping and tidying of the shop floor and back of house
• Keeping up to date with company activity and promotions
• Supporting floor moves, sale setups, and launches
• To abide by all FatFace policies and procedures
• Ensure GDPR procedures are adhered to at all times

Competencies

• To deliver excellent customer service standards focusing on customer needs and satisfaction
• Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do
• Align self to company's social and environmental mission and champion any actions that you can directly impact at all times
• Proactively provide a personal, genuine, and authentic approach
• Acting with integrity, demonstrates a passion for, interest in, and understanding of others
• Values and respects the team at all levels, getting on well with everyone around you
• Play an active and positive part in the team by embracing every opportunity to be a part of what's going on
• Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction
• Proactively offer customer alternative ways to buy across our whole multichannel proposition
• Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping, and stock replenishment

Experience

• Experience in a customer service environment is desirable but not essential
• Excellent interpersonal and communication skills
• Positive can-do attitude
• Ability to work productively in a high-pressure environment
• Confidence in taking the initiative and working under own direction at times
• Team player
• Great time management

Benefits of working with us

• 25 days holiday plus bank holidays
• Generous monthly discount allowance
• Perkbox – our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.)
• THRIVE – Our learning management system, access from day one with thousands of pieces of learning
• Dental Insurance (employee funded)
• Pension scheme
• EAP support around the clock – UNUM/Retail Trust/Fashion Textiles Support
• Sick pay allowances
• Sabbatical leave in line with service
• Enhanced Family Friendly policies, e.g., Maternity Leave
• Refer a friend scheme