Bakery Retail Team Leader: Lead Shifts & Service

Cooplands Bakery; Great Ayton; On-site; GBP 15,000 - 22,000; Full time

Job summary

Cooplands Bakery is hiring a Retail Team Leader to drive excellent customer service and lead a small shop team in Yarm. You will be responsible for opening/closing the shop, supporting colleagues, and delivering high standards across all tasks.

The role offers full-time hours, a supportive environment, and opportunities to grow within a long-established bakery brand with roots dating back to 1885 across the North East and Yorkshire.

Qualifications

• Friendly and customer-focused.
• Reliable and responsible.
• Ready to take the lead as a key holder.
• Flexible with shifts, including evenings and weekends.
• Committed to food safety and hygiene procedures.

Responsibilities

• Lead by example to create a warm welcome and great customer experience.
• Open and close the shop as a key holder and lead the team when the Shop Manager isn’t there.
• Motivate and develop team members for strong performance.
• Plan rotas three weeks in advance and manage priorities during busy periods.
• Maintain high standards of service and food safety throughout shifts.

Skills

Customer focus

Team leadership

Reliability

Decision making

People development

Food safety

Job description

Cooplands Bakery is hiring a Retail Team Leader to drive excellent customer service and lead a small shop team in Yarm. You will be responsible for opening/closing the shop, supporting colleagues, and delivering high standards across all tasks.

The role offers full-time hours, a supportive environment, and opportunities to grow within a long-established bakery brand with roots dating back to 1885 across the North East and Yorkshire.