Bailiff

Ministry of Justice; Milton Keynes; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working

Family friendly policies

Flexible benefits

Job summary

Ministry of Justice - HM Courts & Tribunals Service (MK/MK9 2DT or Reading RG1 1HE) offers full-time roles with flexible and hybrid working patterns. Staff spend at least 60% of time in an office and may travel to other HMCTS sites. DBS checks and government employment standards apply.

Opportunities for flexible working and family-friendly policies accompany a supportive civil service environment. Positions are based in Milton Keynes or Reading and include assessments via MS Teams from

Qualifications

• Great communication skills – both written and verbal.
• Commitment to providing a brilliant service for our customers.
• Ability to handle difficult conversations with care and professionalism.
• Ability to provide information quickly and clearly.
• A real passion for supporting and helping people.
• Ability to use technology for inputting, emails, etc.

Responsibilities

• Interview stage assessments are expected from 10 December via MS Teams.
• Evidence of experience via CV or work history and Statement of Suitability.
• Flexibility in working across the local area and at HMCTS sites.

Skills

Communication skills

Customer service

Difficult conversations

Clear information

People-focused

Tech proficiency

Job description

Standard full time working hours are 37 hours per week (Monday to Friday). Whilst the role is full time only, HMCTS operates a flexible approach to working hours to suit both individual and business needs. Your exact working hours will be agreed by your line manager. Occasional travel to other courts Whilst the post holder will be based at either Milton Keynes County Court and Family Court, MK9 2DT or Reading County Court and Family Court, RG1 1HE there will be a requirement to work flexibly across the local area and at other local HMCTS sites. applicable, travel time and associated expenses will be reimbursed in accordance with HMCTS policies and procedures. Skilled Worker Visa From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. For further information please see the following link: Becoming an HMCTS Bailiff: Flexible Hours, Real Support, Real Impact Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., A full licence entitling you to drive permanently in Great Britain Statement of Suitability Guidance for the Statement of Suitability

Essential Criteria

• Great communication skills - both written and verbal
• Commitment to providing a brilliant service for our customers
• Ability to handle difficult conversations
• Ability to provide information, quickly and clearly
• A real passion for supporting and helping people
• ability to technology for inputting, emails, etc.

Evidence of Experience CV or Work History, Statement of SuitabilityInterview stage assessments Interview Dates Interviews are expected from the 10th of December via MS Teams, subject to change. Behaviours Making Effective Decisions Managing a Quality Service Communicating and Influencing Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed. Level of security checks required DBS Standard

Positions available at Milton Keynes County Court and Family Court, MK9 2DT or Reading County Court and Family Court, RG1 1HE, HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [e-mail]);
• To Ministry of Justice Resourcing team ([e-mail]);
• To the Civil Service Commission (details available here)