Baggage Attendant

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Peninsula London is seeking a Baggage Attendant to enhance the guest experience through impeccable service, managing luggage, and providing warm welcomes. This role requires a detail-oriented individual with hospitality experience who can thrive under pressure in a luxury hotel environment. Join an award-winning team committed to exceptional service.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Minimum of 1 year of relevant experience in a similar role (Front Office or Concierge).
• Passion for quality luxury hotel service.
• Ability to work under pressure and fulfill night shift duties.

Responsibilities

• Handle guest luggage from arrival to departure and ensure its correct storage.
• Welcome guests at the forecourt and assist with vehicle entry and exit.
• Elevate guest feedback to management to exceed expectations.

Skills

Communication

Organization

Adaptability

Education

Hospitality-related certification

Job description

The Peninsula London is delighted to announce that we are seeking a Baggage Attendant that will have an instrumental influence on the arrival and departure experience. Being responsible for impeccable service to our guests ensuring a warm welcome or fond farewell, handling the guest property with care and consideration. This position will work within a team and report to the Guest Services Manager. We aim to ensure that all people feel like they belong and can have the ultimate experience, service with a personalised and attentive dedicated team to look after them.

Anexceptional opportunity to join our high-profile flagship hotel in London.

Market-leading remuneration, service charge, and attractive benefits

Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

Handle all guest luggage, throughout the guest journey, from arrival to departure, and ensure correct storage of luggage by following the correct procedures.

Ensure prompt delivery and pick up of luggage to the guest accommodation by adhering to the guest service principles.

Welcome guests in the forecourt, assist guests in getting in and out of vehicles.

Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General requirements

Experience and knowledge of hotel operations through a similar position, ideally to have a min of 1 year of relevant experience in a similar role. (Front Office or Concierge)

Hospitality-related certification or alternative.

Passion and appreciation of quality luxury hotel service with exceptional communication skills.

Excellent time management and organization, highly adaptable, naturally positive.

Flexibility and capability of working under pressure.

This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.

CONTACT US

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