Backs Warehouse Shift Manager

TN United Kingdom; Plymouth; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in logistics is seeking a Shift Manager to oversee daily operations, ensuring productivity and service levels meet targets. The role involves managing team performance, compliance with safety standards, and delivering excellent customer service. Ideal candidates will have experience in logistics and a passion for leadership. Competitive pay and benefits offered.

Benefits

Competitive pay rates

25 days holidays plus bank holidays

Enhanced Maternity & Paternity benefits

Company pension scheme

Life assurance

Employee assistance program

DX Discounts Portal

Excellent career progression opportunities

Qualifications

• Experience in logistics or distribution industry required.

Responsibilities

• Lead and manage the warehousing operation.
• Ensure compliance with company policies and safety.
• Monitor KPIs and manage team performance.

Skills

Leadership

Team Management

Customer Service

Education

Logistics or Distribution Experience

Job description

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Shift Manager Role

The Shift Manager reports to the Operations Manager and leads all aspects of the daily shift operation, ensuring cost-effectiveness and productivity. The role involves ensuring service levels meet SLA and KPI targets, and managing team members to achieve customer expectations.

Key Responsibilities

1. Lead and manage the warehousing operation, ensuring effective and accurate sortation of goods.
2. Ensure all activities comply with company policies, maintaining safety and proactivity.
3. Manage costs and performance of the shift.
4. Lead and motivate the team to deliver excellent customer service.
5. Manage performance, conduct, absence, engagement, and training of team members, holding them accountable to standards.
6. Monitor KPIs, identify actions, and communicate areas for improvement.
7. Provide shift summaries and handover records, detailing any exceptions and actions taken.

Essential Criteria

• Previous experience in logistics or distribution industry.

Additional Information

If you have experience managing teams in fast-paced mail/distribution environments and wish to develop your leadership skills, we would love to hear from you.

• Competitive pay rates
• Holidays: 25 days plus bank holidays, increasing with service
• Enhanced Maternity & Paternity benefits
• Company pension scheme
• Life assurance
• Employee assistance program, including 24/7 Virtual GP
• DX Discounts Portal
• Excellent career progression opportunities and more!