Backs Warehouse Revenue Protection Officer

DX Network Services Limited; Ilkeston; On-site; GBP 25,000 - 35,000; Full time

Job summary

DX Network Services Limited is seeking a Revenue Protection Officer to ensure accurate revenue for products in the DX Freight network. This role includes responsibilities like check weighing freight, educating customers, and collaborating with sales teams to enhance revenue. The position offers competitive pay, career progression opportunities, and various employee benefits.

Benefits

Competitive Rates of Pay

20 days holidays plus bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme including 24/7 Virtual GP

DX Discounts Portal

Excellent opportunities for career progression

Qualifications

• Friendly and hard-working individual.
• Ability to work in a team and adapt to challenges.
• Understanding of revenue and customer obligations.

Responsibilities

• Check weighing and cubing suspect freight.
• Partner with Sales to educate customers on correct declarations.
• Spot check customers' freight based on trends.

Skills

Teamwork

Attention to detail

Customer education

Job description

An exciting new Revenue Protection Officer at DX!

*** This is a Backshift / Afternoon vacancy***

All About You

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

To ensure that our customers are paying the correct revenue for the products being sent through the DX Freight network in line with the customer contractual obligations whilst supporting the growth of revenue in line with those contractual obligations.

Key responsibilities

• The role has the exclusive task of check weighing and cubing suspect freight.
• Research the Customer base at defined locations to find out why they are not declaring their goods correctly.
• Understand charging exemptions and partner with the relevant Depot Sales Manager to resolve where possible.
• Update products and gain the correct rate financially and correct weight legally.
• Actively partner with Sales to educate customers about their duty of care to our workers by gaining the correct weights.
• Partner with GM/OM/Shift Managers to ensure the teams are physically scanning product to gain additional revenue for the business in line with contractual customer agreements.
• Educate the workforce to actively look for new customers and opportunities to raise revenue
• Spot check customers' freight based on trends of incorrect declaration.
• Ensure 'checking' equipment/ technology is maintained and in use.
• Escalate to Depot Management team any concerns

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!