Back-Office Business Analyst

TN United Kingdom; Peterborough; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dynamic Back-Office Business Analyst to enhance operational efficiencies and customer satisfaction. This role involves analyzing business requirements, assessing impacts, and recommending solutions for effective change delivery. Join a team that values positive change and development, offering a supportive culture and opportunities for personal and career growth. With a focus on stakeholder collaboration and analytical methods, you'll play a crucial role in driving business success. Ready to take the next step in your career? Apply today!

Benefits

33 days holiday including Bank Holidays

Annual discretionary bonus scheme

Cycle to Work Scheme

Interest-free Season Ticket loans

Wellbeing programme

Employee Assistance Programme

Contributory pension scheme

Group Life Assurance

Group Income Protection

Qualifications

• Proficiency in MS Office applications, especially Excel.
• Strong interpersonal and communication skills.

Responsibilities

• Identify business requirements for change through stakeholder consultation.
• Analyse current business operations to develop process models.

Skills

MS Office (Excel)

Interpersonal Skills

Written Communication

Analytical Skills

Attention to Detail

Job description

Social network you want to login/join with:

Back-Office Business Analyst, Peterborough

col-narrow-left

Client:

Location:

Peterborough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

0478f1e29609

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

col-wide

Job Description:

Back-Office Business Analyst

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

We are seeking a dynamic individual to join our Operations team as a Business Analyst. This role entails identifying and driving change initiatives to enhance operational efficiencies, boost customer satisfaction, and minimize complaints. The successful candidate will analyse business requirements, assess change impacts, explore options, and recommend solutions to facilitate effective business change delivery.

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing:

• Identify business requirements for change through stakeholder consultation.
• Analyse current business operations to develop As-Is process models.
• Collaborate with stakeholders to assess change impacts and create To-Be process models.
• Utilize analytical methods to evaluate and validate business solution options.
• Interpret legislative and regulatory changes to assess their impact on business processes and systems.
• Contribute to impact assessments and cost-benefit analyses to inform decision-making.
• Support business acceptance testing activities and address queries and issues from the Test team.

What we're looking for:

• Proficiency in MS Office applications specially in MS Excel.
• Strong interpersonal skills and confidence in communicating with stakeholders individually and in groups.
• Excellent written and verbal communication skills, with the ability to influence and negotiate at all levels
• Keen attention to detail, effective fact-finding skills, and the ability to make evaluative judgments based on both quantitative and qualitative information
• Understanding of financial considerations and potential financial impacts of requirements and solution options
• Broad awareness of the Financial Services industry and its regulatory environment
• A systematic, disciplined, and analytical approach to problem-solving

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!