Back of House Operations Manager

DHL Supply Chain; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

DHL Supply Chain is seeking a Back of House Operations Manager to manage and oversee crucial operations within the airport logistics sector. The role involves supervising multiple departments, ensuring customer service level agreements are met, and complying with safety standards, making it a challenging yet rewarding position.

Benefits

Generous pension scheme with employer contribution

Free confidential GP consultations

Retail and lifestyle discounts

Loans and savings schemes

Qualifications

• Aviation experience essential, especially in ramp and operations.
• Confident dealing with challenging situations and managing incidents.

Responsibilities

• Manage operations across multiple departments including ramp and baggage handling.
• Ensure compliance with health and safety regulations.
• Conduct staff appraisals and manage day-to-day operational incidents.

Skills

Supervisory experience

Communication skills

Operational management

Teamwork

Job description

AVIATION EXPERIENCE IS REQUIRED FOR THIS ROLE

Pay Rate: Competitive
Grade: K
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, flexible working hours between earlies and lates. Oncall one weekend per month
Location: Bristol, BS48 3DY

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!

We're now looking for a Back of House Operations Manager to play an integral role at the heart of our operations, ensuring that every flight is a success.

A TYPICAL DAY MAY INVOLVE

• Managing 3 departments - Ramp, Operation/dispatch & Baggage Handling
• Ensure the customer's SLA & KPI's are delivered consistently to demanding service level standards and set on time performance targets
• Effective delivery of our customer SLA's driven by operational team efficiencies
• Manage any day to day operational incidents - disruption management
• To ensure consistent comprehensive practices are in place for management of all aspects of the company handbook e.g. disciplinary, absence, grievances, appraisals & performance management
• Ensure communications within the department are effective and consistent
• Conducting probationary reviews, coaching and developing staff through regular appraisals in line with Company policies and Procedures
• Ensure appropriate and accurate reporting of all accidents and incidents incurred.
• Create and sustain a safe working environment and culture.
• Ensure all staff comply with the Health & Safety at Work Act 1974 and revisions
• Ensure all staff comply with the Company safety and security standards
• Continually challenge existing practices to create improvements in all areas
• Ensure that all staff are fully updated and informed of all operational issues, company updates and station operational notices
• Line management of Station SOMs
• Day to day OTP reporting, trend analysis & continuous improvement
• Build key relationships with our customer and their 3rd party suppliers
• Work closely with operational and senior management teams to create ways of improving our staffing efficiencies across our business.
• Be familiar with all company and airline ground handling manuals to drive a compliant operation

THIS ROLE WOULD SUIT PEOPLE WHO

• Supervisory experience
• Aviation experience essential, especially ramp, operation and management of operation
• Can work shifts, including weekends and bank holidays
• Are confident dealing with challenging situations
• Work well within a team and have excellent communication skills

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

• Be able to provide five years' address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre-employment Drug and Alcohol test

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.

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