B3 Inpatient Booking Coordinator and Outpatient Booking Coordinator

NHS; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity for 2 Booking Coordinators has arisen at the Cardiology Department of University Hospitals Birmingham NHS Foundation Trust. The successful candidates will handle patient scheduling, manage waiting lists, and provide administrative support, requiring strong organizational and communication skills.

Qualifications

• Good standard of English and Maths required.
• Previous administrative experience preferred.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Schedule patients into cath labs based on clinical criteria.
• Process patient appointments using hospital information systems.
• Manage inpatient and outpatient waiting lists.

Skills

Organisational skills

Communication skills

Customer service

Education

GCSE English and Maths A-C

Business Administration NVQ Level 3

Tools

Microsoft Office

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

B3 Inpatient Booking Coordinator and Outpatient Booking Coordinator

The closing date is 25 May 2025

An exciting opportunity has arisen for 2 Booking Coordinators (Outpatient and Inpatient) to join the Cardiology Department at the Queen Elizabeth Hospital, University Hospital Birmingham NHS Trust.

This is an excellent opportunity for individuals who enjoy challenges and are proactive in their approach.

The successful candidates will be required to maintain high accuracy standards, possess excellent organisational skills, and demonstrate initiative in managing their workload.

Ideal candidates should have a friendly, proactive attitude, previous administrative experience, and strong communication skills. They should meet the main duties outlined in the job description.

Applicants should have a good standard of English and Maths, and ideally possess knowledge of medical terminology. Proficiency in MS Office and other IT systems is essential.

Both positions are full-time (37.5 hours) and are permanent.

For informal enquiries or visits, contact Hasmik Marabyan, Cardiology Operational Support Assistant, at 0121 371 4846 or via email at [e-mail].

Main duties of the job

1. Schedule patients into cath labs based on Trust and clinical criteria, identifying capacity shortfalls.
2. Process patient appointments and procedures using hospital information systems.
3. Notify patients of new or changed appointments or procedures.
4. Manage inpatient waiting lists using various systems.
5. Input and retrieve data on Trust IT systems in accordance with policies.
6. Analyze and extract complex data sets from multiple sources.
7. Serve as a point of contact for service users.
8. Provide non-clinical advice and information to patients regarding appointments and other issues.
9. Manage outpatient waiting lists and referrals, including GP, internal, and tertiary referrals.
10. Handle telephone enquiries professionally.

For detailed job descriptions, please see the attached JD & PS for each role.

About us

University Hospitals Birmingham NHS Foundation Trust fosters an inclusive culture where everyone feels valued, can thrive, and contributes to a welcoming workplace that celebrates diversity. We are committed to developing compassionate and culturally competent leaders and providing reasonable adjustments for staff with disabilities or health conditions.

Job responsibilities

Please refer to the attached detailed job description for this vacancy.

Person Specification

Qualifications

• Good general education (e.g., GCSE English and Maths A-C, GCSE Level 9-4).
• Business Administration NVQ Level 3 or equivalent experience in administration.

Experience

• Customer service or public interaction experience.
• Experience with Microsoft Office packages (Word, Excel, Outlook).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust