B2C Solution Architect (Salesforce & Marketing Cloud Engagement/Next)

The Economist Group; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension / 401(k)

Private health insurance

Employee Assistance Program

Work From Anywhere program

Generous leave

Parental leave

Volunteer days

Content access

Job summary

The Economist Group in London is hiring a senior B2C Solution Architect to design end-to-end Salesforce solutions across Core Platform, Service Cloud, Data 360, and Marketing Cloud. You will work with business stakeholders, product leads and engineers to translate complex needs into scalable, secure architectures, while mentoring developers and guiding trade-offs.

This role operates in a hybrid pattern with 3+ days in the office, offering a comprehensive benefits package and opportunities to

Qualifications

• Proven experience as a Solution/Technical Architect for B2C Salesforce implementations.
• Deep knowledge of Service Cloud capabilities and cross-cloud integrations.
• Hands-on expertise with Data 360, Marketing Cloud Engagement and cross-cloud patterns.
• Strong understanding of Salesforce data modeling, platform limits, and asynchronous processing.
• Leadership: mentoring developers and presenting to stakeholders.

Responsibilities

• Design end-to-end B2C Salesforce solutions across Core Platform, Service Cloud and Marketing Cloud.
• Produce architecture deliverables: topology diagrams, data models, interaction diagrams and integration specs.
• Ensure designs meet security, performance, scalability and governance.
• Serve as SME for Salesforce and cross-cloud integrations.
• Guide engineering on configuration vs. custom code trade-offs.
• Lead technical discovery with Business Analysts and Product Managers.
• Present designs to Architecture Review Board and mentor developers.

Skills

Salesforce

Solution Architect

B2C

Data 360

Marketing Cloud Engagement

Service Cloud

Cross-cloud integration

Architecture patterns

Leadership

Communication

Education

Salesforce Certified Application and System Architect

Salesforce Certified Service Cloud Consultant

Data 360 Certified

Tools

Salesforce Core Platform

Data 360

Marketing Cloud Engagement

Service Cloud

Job description

B2C Solution Architect (Salesforce & Marketing Cloud Engagement/Next)

London - Commercial

Who we are

Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight.

Across our three businesses -The Economist, Economist Enterprise and Economist Education- we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world.

As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact.

Want to discover more about life at The Economist Group? Follow @EconomistCareers on Instagram to discover the people, stories and opportunities that make TEG unique.

The role

We are seeking a senior B2C Solution Architect to join our dynamic team fulltime. In this pivotal role, you will design and architect end-to-end solutions leveraging Salesforce Core Platform, Service Cloud, Data 360, and Marketing Cloud Engagement/Next to drive our B2C transformation initiatives.

You will collaborate closely with business stakeholders, product leads, analysts, and engineering teams to translate complex business needs into robust, scalable, and secure Salesforce solutions. A deep understanding of Salesforce data models, asynchronous integration patterns, and cross-cloud B2C architecture is essential.

Responsibilities

• Design and architect comprehensive B2C enterprise solutions across Salesforce Core, Service Cloud (Omnichannel, Voice, Messaging), and Marketing Cloud Engagement.
• Develop detailed architecture deliverables, including system topology diagrams, data models, interaction diagrams, process flows, and integration specs.
• Ensure all designs align with security, performance, scalability, and platform best practices.
• Serve as the Subject Matter Expert (SME) on Salesforce Core, Data 360, Service Cloud, and Marketing Cloud cross-cloud integrations.
• Drive best practices around Salesforce data management, enterprise sharing models, and platform governance.
• Guide engineering teams on proper configuration vs. custom code trade-offs.
• Requirements Analysis & Stakeholder Management:
  • Partner with Business Analysts and Product Managers to lead technical discovery, evaluate requirements, and translate business objectives into technical specifications.
  • Effectively communicate architectural decisions and trade-offs to business stakeholders at all levels.
• Present solution designs to the Architecture Review Board (ARB) / Engineering Group to ensure alignment with enterprise standards.
• Mentor developers and review technical designs to address implementation risks early.

Who you are

• Skills:
• Proven experience as a Solution or Technical Architect with a focus on B2C Salesforce implementations.
• Deep knowledge of Service Cloud capabilities: Routing, Omnichannel, Service Cloud Voice (or CTI like Vonage), Email-to-Case, and Enhanced Messaging.
• Hands-on expertise with Data 360, Marketing Cloud Engagement and cross-cloud integration patterns (Marketing Cloud Connect, APIs, Event-Driven Architecture).
• Strong understanding of Salesforce data modeling, platform limits, and asynchronous processing.
• Familiarity with Apex Enterprise Patterns and enterprise integration standards.
• Leadership & Communication
  • Demonstrated ability to translate complex technical trade-offs into clear recommendations for both technical and executive audiences.
  • Experience mentoring mid-level and senior developers on Salesforce design patterns, code review standards, and architectural best practices
  • Track record of managing competing priorities across Product, Engineering, and Business stakeholders, and driving alignment on technical direction amid differing viewpoints
  • Comfortable presenting and defending solution designs in formal/informal review settings (e.g., Architecture Review Meeting)
• Certifications:
  • Required: Salesforce Certified Application and System Architect
  • Required: Salesforce Certified Service Cloud Consultant
  • Preferred: Data 360 Certified

#LI-Hybrid

Working Arrangements

The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required.

AI usage for your application

We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.

What we offer

Our benefits package is designed to support your wellbeing, growth, and work‑life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.

We are committed to building and retaining a diverse and inclusive workforce. If you believe you may require accommodations or adjustments at any stage to your hiring process due to disability or neurodivergence, sincerely held religious beliefs or if you require pregnancy-related support, please indicate so below. Should you be invited for any further hiring processes you will be reached out to confidentially for support.