B2C Sales Executive Client Service · Harrogate ·

Stowe Family Law LLP; Harrogate; Hybrid; GBP 30,000; Full time

Job summary

A leading family law firm is seeking a Client Service Executive to join their rapidly growing team in Harrogate. You will play a critical role in delivering compassionate support to clients during difficult times, leveraging your telephony sales background to effectively serve client needs and ensure their experience is at the forefront of operations. This full-time position includes a flexible work schedule with a mix of home and office-based duties, and comes with a competitive salary and robust benefits package.

Benefits

Mental Wellbeing days

Volunteering leave

Diversity public holidays

26 days holiday

Enhanced family leave pay

Medicash health insurance

Flexible working

Qualifications

• Experience in a telephony sales role.
• Compassionate and empathetic approach to client interactions.

Responsibilities

• Manage inbound and outbound warm client inquiries.
• Convert inquiries into meetings or progress client cases.
• Liaise with lawyers regarding client needs.

Skills

Telephony Sales

Client Service

Job description

Client Service Executive

This role is different; you’ll make an impact on people’s lives. You'll spend your day helping potential clients who are going through a particularly difficult time in their lives.

If you’re currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on.

What’s the purpose of this role?

Our Central Sales Team is the front and centre of delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the client’s needs in mind.

Who ‘is’ Stowe Family Law?

We're the largest and fastest-growing team of family law experts in the country, boasting over 400 colleagues across 90+ offices specialising in divorce, finances, and children law.

Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone.

Learn more about us and what it’s like to work here:

• About Stowe Family Law

• Our Culture

What will I likely be doing?

New Business Enquiries;

• Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client’s needs through inbound and booked appointment outbound calls (all warm calls)

• Reassuring the client and dealing with their requests professionally with empathy

• Accurately taking down their information and entering it into a case management system

• Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company

Liaising with our Lawyers across the country to establish best practice ways of working, including:

• Understanding our lawyer's availability to speak to our clients

• Preferred ways of working across different regions

• Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case

What skills might be suitable for this position?

• Telephony Sales background

• Exceptional client service with the ability to deal sensitively with emotional or upset clients

Hours & Salary

• £30,000 per annum
• Training in our Harrogate Office; we'll teach you everything you need to know about family law.
• The role is 80% home-based and 20% office-based, which equates to 1 day per week in the Harrogate office after training is complete.
• These two vacancies are both full-time (35 hours), working 5 days per week with the following schedule:
  
  Vacancy 1:Monday & Wednesday: 11:00 AM – 7:00 PM
  Tuesday, Thursday, Friday, and every other Saturday: 9:00 AM – 5:00 PM
• 
  Vacancy 2:Tuesday & Wednesday: 11:00 AM – 7:00 PM
  Monday, Thursday, Friday, and every other Sunday: 9:00 AM – 5:00 PM

Please note:Both roles include a day off in lieu taken on Thursday during the same week when you're working either a Saturday (Vacancy 1) or a Sunday (Vacancy 2)every other week.

Benefits

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-bene...

• A wellbeing culture including Mental Wellbeing days, and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependents leave
• Bereavement leave
• Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension
• Flexible working