B2B - Specialist, Renewals Sales - English

Concentrix; United Kingdom; Remote; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a B2B Specialist for Renewals Sales to enhance customer relationships and drive revenue growth. In this full-time role, you will engage with clients, articulate the value of services, and manage renewals while overcoming challenges. Your expertise in sales and customer engagement will be pivotal in achieving quotas and ensuring client satisfaction. This position offers the flexibility of working from home in the UK, making it an excellent opportunity for motivated individuals looking to make a significant impact in a dynamic sales environment.

Qualifications

• Proven experience in sales and customer engagement.
• Strong understanding of product offerings and technical requirements.

Responsibilities

• Engage customers to sell and renew contracts effectively.
• Manage high-volume customer contacts through phone and email.

Skills

Sales Skills

Customer Engagement

CRM Management

Product Knowledge

Communication Skills

Education

High School Diploma

Bachelor's Degree

Tools

CRM Software

Job description

Job Title:

B2B - Specialist, Renewals Sales - English

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, and may offer up-sell opportunities
• Provide an accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help address customer concerns/roadblocks that prohibit satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage a high volume of customer contacts through phone and email each day – the majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location:

UK, Work at Home, GB

Language Requirements:

English (Required)

Time Type:

Full time

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