B2B Sales Coordinator (Fixed Term)

Wightlink; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wightlink seeks a B2B Sales Co-ordinator for a 12-month Fixed Term Contract at their Gunwharf Quays business hub in Portsmouth. This role supports B2B customer needs, ensuring excellent service and relationship management while contributing to team goals in a collaborative and dynamic environment.

Benefits

33 days pro-rata annual leave

Supported career progression

Concessionary ferry travel for employees

Discounts on food and services

Free parking

Generous annual leave allowance

Pension contributions

Qualifications

• Successful background in sales and customer service.
• Excellent organizational skills with attention to detail.
• Ability to meet deadlines with high accuracy.

Responsibilities

• Managing day-to-day relationships with B2B customers.
• Creating and managing all B2B bookings and amendments.
• Providing management reporting and data when required.

Skills

Customer Service

Organizational Skills

Networking Skills

Communication Skills

Job description

Come and join our award-winning B2B team!

We have an opportunity for a 12-month Fixed Term Contract to work as a B2B Sales Co-ordinator in our Business Hub based next to Gunwharf Quays, Portsmouth. You will manage and support the day-to-day requirements of B2B customers.

We’re looking for someone who possesses great customer service skills and can be proactive with customer contact to increase B2B activity.

Location: Portsmouth Gunwharf Head Office

Contract: Fixed Term Contract

Key responsibilities include:

• Managing day-to-day relationships with B2B customers and responding to incoming calls and emails
• Creating and managing all B2B bookings and amendments as requested by customers
• Managing Dangerous Goods bookings in line with MCA regulations
• Providing management reporting and data when required
• Maintaining excellent customer relationships to retain and grow accounts through detailed analysis
• Supporting stakeholders and customers during service disruptions
• Delivering annual freight and coach forward bookings to a large database
• Updating and managing customer data through CRM and in-house booking systems
• Engaging in project work to support company goals

What we’re looking for:

• Successful background in sales and customer service
• Excellent organizational skills with attention to detail
• Ability to meet deadlines with high accuracy
• Responsiveness to stakeholder and customer requests
• Strong networking skills to build relationships with prospective and existing clients
• Excellent verbal and written communication skills

About us:

We are Wightlink, a diverse team including Captains, Baristas, Accountants, Engineers, Cleaners, Port Operators, Technicians, and more.

With over 160 years of ferry service across the Solent, we remain committed to providing excellent service and passionate about the Isle of Wight.

Our mission is to be the easiest way to cross the Solent with outstanding customer service. We are an equal opportunity employer committed to diversity and inclusion. Safety is our priority, and we are supported by leading investors.

We are environmentally committed, operating England’s first hybrid energy ship, Victoria of Wight, and implementing initiatives to protect our surroundings. We aim to significantly reduce our carbon emissions over the next decade.

Why work at Wightlink? Benefits include:

• 33 days pro-rata annual leave
• Supported career progression
• Concessionary ferry travel for employees and families
• Discounts on food, drinks, and other services
• Free parking
• Opportunity to make a positive community impact

Additional benefits include railway and retail discounts, and opportunities for seafarers to work at sea while returning home each night. We also offer a generous annual leave allowance and pension contributions.