B2B Customer Service Energy Expert

JR United Kingdom; Stroud; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading energy company is seeking a B2B Customer Service Energy Expert in Stroud to provide exceptional customer interactions. The successful candidate will manage queries and ensure a top-notch service experience while working flexibly in a supportive environment aimed at continuous improvement. This role suits someone with a strong passion for customer service and a desire to expand their knowledge of the energy industry.

Benefits

Healthcare

Pension

Hybrid working

Discounts

Holiday entitlement

Cycle scheme

Onsite parking

Qualifications

• Proven target-driven performance, especially in customer service roles.
• Ability to adjust and be flexible to operational changes.
• Knowledge of utility industry, especially relating to billing.

Responsibilities

• Deliver exceptional customer service via multiple channels.
• Manage customer queries proactively, owning the resolution process.
• Contribute to continuous improvement initiatives.

Skills

Communication skills

Time management

Multitasking

Numeracy

Computer literacy

Tools

CRM systems

Job description

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B2B Customer Service Energy Expert, Stroud

Location: Stroud, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 10

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Our Energy Experts are a one-stop shop for customer queries, utilizing cutting-edge technology to connect customers with the right person—first time. We encourage authenticity over scripts, allowing you to be yourself while assisting customers.

The role involves a mix of inbound and outbound work, managing your own time and prioritizing tasks effectively.

About the team

We provide prompt responses to energy customers, ensuring they don't wait long for assistance. Our team owns the customer interaction from start to finish, focusing on top-class customer service. We are currently undergoing transformational changes to improve our service quality.

About Us

Ecotricity is Britain’s greenest energy company, pioneering renewable energy since 1995. We build windmills, sun parks, and green gas mills, and support initiatives like the Electric Highway and green mobile services.

About You

You should have a passion for customer service and a desire to expand your knowledge of the energy industry. Excellent time management, communication skills, and a proactive attitude are essential.

Core Responsibilities

• Deliver exceptional customer service via multiple channels.
• Manage customer queries proactively, owning the resolution process.
• Maintain accurate customer accounts for billing.
• Contribute to continuous improvement initiatives.
• Handle complaints effectively and within timeframes.

Skill Set Required

• Excellent communication skills.
• Strong time management and multitasking abilities.
• Flexible and adaptable to change.
• Numeracy and computer literacy.

Knowledge Required

• Utility industry knowledge, including billing and metering.
• Experience with CRM systems.
• Proven target-driven performance.

Attributes

• Passionate, energetic, and ethical.
• Team-oriented and innovative.
• Respectful and constructive.

Benefits

Healthcare, pension, hybrid working, discounts, holiday entitlement, cycle scheme, and onsite parking.

Support for environmental sustainability and diversity.