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B2B Customer Service Agent
Michael Page (UK)
Marlow
On-site
GBP 26,000
Full time
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Job summary
Join a globally recognized company as a B2B Customer Service Agent in Marlow. This role offers the chance to work in a dynamic environment, supporting business customers with expert assistance and ensuring their satisfaction. You'll be at the forefront of maintaining relationships, processing orders, and coordinating with logistics to enhance service delivery. If you thrive in fast-paced settings and have a passion for customer service, this is an exciting opportunity to contribute to a market leader known for innovation and quality. Come be part of a team that values continuous improvement and customer satisfaction!
Qualifications
- Experience in B2B customer service or account management is essential.
- Strong communication and relationship-building skills are required.
Responsibilities
- Act as a key contact for business customers and handle enquiries.
- Process orders and ensure accuracy and timely delivery.
Skills
Tools
Job description
About Our Client
B2B Customer Service Agent, Marlow: Our client is a globally recognised company specialising in high-performance equipment / Consumer Packaged Goods. With a strong presence in the construction, industrial, and DIY sectors, they are known for innovation, quality, and reliability. Their commitment to customer satisfaction and continuous improvement makes them a market leader in their field.
Job Description
- All areas of B2B - Business to business customer service
- Working in a fast paced environment and liaising with customers, warehouse and 3PL
- Good knowledge of Excel and ideally experience of Salesforce and/or SAP
- Act as a key contact for business customers, handling enquiries and providing expert support.
- Process and manage orders, ensuring accuracy and timely delivery.
- Work closely with sales teams to support client relationships and business growth.
- Coordinate with logistics and supply chain teams to track shipments and resolve issues.
- Maintain accurate customer records within internal systems.
- Handle warranty claims, returns, and after-sales support efficiently.
- Identify opportunities to improve customer service processes and overall experience.
- Contribute to departmental goals, supporting a culture of continuous improvement.
The Successful Applicant
- Experience in a B2B customer service or account management role.
- Strong communication and relationship-building skills.
- Excellent organisational skills with high attention to detail.
- Ability to multitask and work effectively under pressure.
- Proficient in CRM systems and Microsoft Office applications.
- Problem-solving mindset with a proactive approach.
- Experience within the tools, construction, or manufacturing sector is beneficial.
- A team player with a positive and professional attitude.
What's on Offer
Salary of circa £26,000 plus excellent package
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