B2B Customer Sales Administrator

Valoris Group; Plymouth; On-site; GBP 27,000 - 33,000; Full time

Job summary

A distribution business is seeking a B2B Customer Sales Administrator in Plymouth. You'll manage customer projects, build relationships, and process orders. Ideal candidates have customer service experience and knowledge in heating systems or renewable energy. This permanent role offers a salary up to £30,000 annually with benefits including free parking and holiday days.

Benefits

Free onsite parking

30 days holiday including bank holidays

Ongoing progression and development opportunities

Regular social events

Qualifications

• Previous experience in customer service, account management, or sales administration.
• Experience in heating systems and/or renewable energy is essential.
• Must hold a full UK driving license.

Responsibilities

• Manage around 20 long-standing customers from enquiry to delivery.
• Build and maintain strong relationships with B2B customers.
• Process sales orders using Sage.
• Coordinate deliveries with the logistics team.
• Maintain accurate CRM records.

Skills

Customer service experience

Strong relationship-building skills

Excellent communication

Proactive and organized

IT skills including Microsoft Excel

Tools

Sage

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Title: B2B Customer Sales Administrator
Location:Plymouth (relocating to South Molton, Autumn 2025)
Job Type: Permanent
Salary: Up to £30,000 per annum (DOE)
Hours: 40 hours per week Monday to Friday, 9am5pm
Benefits:

• Free onsite parking

• 30 days holiday including bank holidays

• Ongoing progression and development opportunities

• Regular social events

About the Company

Our client is a thriving distribution business specialising in supporting installers and specifiers of renewable heating systems with design, specification, and market-leading products. Due to growth, they are seeking an experienced Sales Administrator to join their friendly team of 7.

The company will be moving into a new purpose-built warehouse and office facility in South Molton in Autumn 2025, so applicants must hold a valid driving license.

Role Overview

As a B2B Customer Sales Administrator, you will manage around 20 long-standing customers, ensuring their projects run smoothly from initial enquiry to delivery. You will build strong relationships, process orders, liaise with internal departments, and ensure clients receive outstanding service at all times.

Key Responsibilities

• Build and maintain strong relationships with new and existing B2B customers

• Take project briefs and liaise with internal specialists for heat calculations, underfloor heating, and MVHR designs

• Produce client proposals and quotations

• Process sales orders using Sage

• Coordinate deliveries with the logistics team

• Liaise with suppliers, purchasing, and logistics to ensure on-time deliveries and keep clients informed

• Respond to customer enquiries regarding stock, progress, and pricing

• Manage returns in line with company policy, ensuring quick resolution

• Maintain accurate CRM records and internal databases

• Carry out general office administration including filing, booking meetings, and ordering supplies

• Provide basic IT maintenance (printer, computer troubleshooting)

• Represent the company at trade shows, liaising with other businesses and potential customers

• Undertake B2B email and telephone sales campaigns to support new business

• Support the company LinkedIn channel with content and responses

Requirements

• Previous experience in a customer service, account management, or sales administration role

• Experience in heating systems and/or renewable energy is essential

• Strong relationship-building skills

• Excellent communication and interpersonal abilities

• Proactive, organised, and detail-oriented

• Competent IT skills including Microsoft Excel, Word, and Outlook

• Full UK driving license

Application Process
All applications for this role must be made through Valoris Group.