B2B Customer Experience Executive (Contract)

Talent Octopusventures; City Of London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health screening

Private medical benefits

Wellbeing programs

Contributory pension scheme

Share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Dental Insurance

Maternity & paternity leave

Employee Assistance Programme

Volunteer time for charities

Learning and development resources

Perks at Work discounts

Job summary

LexisNexis Risk Solutions is seeking a Customer Relationship Executive on a 10-month fixed-term contract. The role focuses on delivering an excellent customer experience by collaborating with sales, onboarding, legal and finance to ensure accurate billing, account maintenance and timely responses.

You will be the main contact for customers, handling queries, updating configurations, and maintaining data hygiene in the CRM.

Qualifications

• Customer-first mind-set, and the ability to deliver results on time.
• Past experience of working in a B2B environment with high value corporate clients.
• Strong administrative background & proficient in Microsoft applications.
• Demonstrate excellent work ethic and drive to succeed.
• Ability to communicate effectively with both colleagues and clients.
• A keen eye for detail is important as this helps to deliver work to a consistently high level of accuracy.

Responsibilities

• Our focus is delivering an excellent customer journey, we do this by Partnering with the field sales team & work alongside critical internal stakeholder teams including customer support, on-boarding, legal & finance to serve the customer and ensure the customer experience is as seamless as possible.
• Be a direct point of contact for the customer, including the handling of incoming customer queries such as billing & invoice queries, updating the product configurations & user access allowing the customer to maintain and ultimately grow their services with us.
• Be the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate.

Skills

Customer-first mindset

B2B experience

High value clients experience

Administrative background

Microsoft applications

Effective communication

Attention to detail

Tools

Microsoft Office

Job description

LexisNexis Risk Solutions is seeking a Customer Relationship Executive on a 10-month fixed-term contract. The role focuses on delivering an excellent customer experience by collaborating with sales, onboarding, legal and finance to ensure accurate billing, account maintenance and timely responses.

You will be the main contact for customers, handling queries, updating configurations, and maintaining data hygiene in the CRM.