B2B Account Manager

Screwfix Direct Ltd.; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Screwfix Direct Ltd. is seeking an Account Manager to manage mid-value accounts and foster growth through strong customer relationships. This field-based role requires a valid driving license and focuses on B2B sales in a dynamic and results-driven environment. Candidates will thrive with a strong emphasis on customer satisfaction, effective communication, and engagement with stakeholders. Enjoy the benefits of a hybrid working model and numerous employee wellness initiatives.

Benefits

20% staff discount at Screwfix and B&Q

Annual discretionary bonus up to 20%

Employee assistance programme

Access to wellness resources

Discounted cash health plans

Flexible pay and financial coaching

Access to training and career growth

Qualifications

• Proven ability to establish and satisfy customer needs.
• Thrives in a results-driven, professional B2B sales environment.
• Excellent verbal & written communication skills.

Responsibilities

• Develop and deliver a strategic account plan to achieve long-term growth.
• Manage accounts through customer relationship maintenance.
• Analyse data to identify and convert sales opportunities.

Skills

Customer focus

Sales driven

Organizational skills

Communication

Relationship Building

Job description

Overview

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.

Reporting to the B2B Manager, Account Managers are responsible for the mid value accounts, seeking out opportunities to grow the sales of our existing business customers and to build strong professional, lasting relationships with the organisations we manage. AM’s will take responsibility for their accounts across a sector. Operating in a sales-based environment, you will ensure delivery of a number of KPIs whilst demonstrating the drive and commitment to exceed targets and operate within Business visions and values. The ability to build long term strategic account reviews to become true business partners and grow the account to our high value range.

This role is field based, so you must have a valid driving licence.

At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That’s why we’ve built a workplace that works for you—combining flexibility, inclusivity, and sustainability with opportunities to thrive.

Work-Life Balance:

Enjoy the best of both worlds: Our hybrid working offering includes face-to-face collaboration at our welcoming Head Office and flexible hours to fit life’s priorities, whether it’s the school run or personal time.

Belonging & Growth:

From day one, you’ll feel part of a team that values your voice and supports your growth. We’re proud to champion diversity because we know unique perspectives make us stronger. Whether starting out or looking for your next step, you’ll thrive here

Sustainability That Matters:

We’re committed to creating a better future, taking bold steps to reduce carbon emissions, use sustainable packaging, and innovate for a greener world. Sustainability drives everything we do, and we’re proud to make a real impact for our planet and future generations.

Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future.

Responsibilities

• Develop and deliver an effective strategic account plan to deliver long term growth and a business partnership to your customers
• Take responsibility to manage accounts through development and maintenance of customer relationships which promotes increased spend though detailed understanding of customer needs and requirements.
• Analyse data to identify sales opportunities with existing customers and develop an appropriate strategy to convert opportunities to increased spend
• Working successfully with internal stakeholders (Trade UK, Market Managers, Marketing, Supply Chain, Legal etc) to develop creative solutions for customers from existing Screwfix range and proposition
• Proactively visiting customers’ sites and Head Offices to ensure a strong professional relationship is maintained and sales growth is achieved, through an effective CRM system
• Ensuring our contractual frameworks with customers are valid, in date and commercially sound that allows continued long term growth and profitability
• Keeping up to speed on all relevant industry and B2B news, products and innovations, including being aware of competitors in our marketplace.
• Be able to assess what spend is being given to our competitors and try to capture this through the strategic account plan
• Demonstrate ability to communicate, present and influence credibly and effectively to all levels in all organisations
• Working closely with the Sales Support Manager to plan in and execute sales growth call campaigns on a weekly basis to increase spend, prevent down spend and actively grow accounts

Qualifications

• Customer focused with a proven ability to establish and satisfy customer needs
• Sales driven individual who thrives in a results driven, professional B2B sales environment, self-motivated with great organisational skills and a strong sense of customer ownership
• A strong communicator who presents and communicates effectively with all types of customers and stakeholders, building relationships that last with different types of businesses
• Excellent verbal & written communications skills
• Flexible & adaptable – able to work on own initiative and as part of a team in a challenging, fast paced sales environment
• A well organised approach to managing workload, being able to prioritise effectively and demonstrate strong time management skills
• Commercial and industry awareness is key
• Customer focus - Proactively seeks customer feedback to adjust and modify service strategy within own area. Manages customer expectations and develops solutions to meet customer needs
• Communication - Communicates clearly, articulately and with conviction when speaking with an individual or before a group. Adapts content and style to their audience
• Influencing and Negotiating - Positively influences others, creating acceptance and support for ideas. Is skilled in negotiation to create win-win solutions. Wins concessions without damaging relationship
• Relationship Building - Proactively identifies new and important professional working relationships and works to develop them over time. Develops effective working relationships between others within group or team situations.

At Screwfix, Your Wellbeing Comes First:

We’re dedicated to helping you thrive at work and at home. With a fantastic range of benefits, opportunities for self-development, and an annual discretionary bonus of up to 20%, we put your wellbeing at the heart of everything we do.

Your Wellbeing, Our Priority:

Health Support: Employee assistant programme, access to wellness resources such as PepTalk, discounted cash health plans and gym memberships.

Financial Wellbeing:Flexible pay, savings, and financial coaching through Wagestream, up to 14% employer pension contributions and life cover of up to 4 x salary. Up to 20% discretionary bonus.

Everyday Perks: 20% staff discount at Screwfix and B&Q, discounts at hundreds of retailers via Hapi app and Cycle to Work scheme.

Opportunities to Grow: We believe in self-development and creating space for you to thrive. With access to training, career growth, and support networks, we’ll help you build a brighter future.

We believe in equity for all. Please let us know at [e-mail] if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE

#LI-Hybrid