B2 Receptionist/Team Administrator Apprentice

www.healthjobsuk.com - jobboard; Tandridge; On-site; GBP 26,000; Full time

Job summary

A leading healthcare organization is seeking a Receptionist/Team Administrator Apprentice to provide administrative support within a community mental health service. The role includes managing correspondence, welcoming visitors, and ensuring smooth day-to-day operations. Candidates must meet GCSE qualifications in English and Maths and have a passion for healthcare. This full-time position offers a structured apprenticeship program and an opportunity to grow within the organization.

Benefits

Flexible working arrangements

Free parking

Health and wellbeing support

Qualifications

• Must not hold a pre-existing qualification in Business Administration at Level 3 or above.
• Experience in a busy work environment.
• Good levels of English and Math.

Responsibilities

• Provide high-quality administrative and secretarial support.
• Deal with visitors professionally and warmly.
• Manage posted items and correspondence efficiently.

Skills

Microsoft Office

Admin work experience in health care

Professional communication

Education

GCSE English and Maths: Grade C/4

NVQ Level 2 in Business Administration

Job description

Main area Mental Health Grade NHS AfC: Band 2 Contract Apprenticeship: 18 months (Could be extended depending on college start date) Hours Full time - 37.5 hours per week (Monday - Friday, 9am - 5pm. One study day given.) Job ref 325-7051102-COMM

Employer Surrey and Borders Partnership NHS Foundation Trust Employer type NHS Site Tandridge Hub Town Caterham Salary £25,768 (Incl. 5% Fringe HCAS) per annum, pro rata Salary period Yearly Closing 11/08/2025 23:59

NHS AfC: Band 2

Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.

Job overview

An opportunity for Receptionist/Team Administrator Apprentice to join our friendly and supportive team. We are looking for a conscientious and reliable person to work as Team Administrator at Tandridge Community Mental Health Recovery Service.

The post holder will be responsible for the provision of a high quality administrative and secretarial service to the multidisciplinary team.

You will be required to complete a Level 3 Business Administrator Apprenticeship alongside your main day to day duties. You will be given one study day per week to attend remote learning. .

The duration of the programme is circa: 18-21 Months. (It might be 16 months, it could be 18 months, depending on learner)

Please note that you need to meet the Essential Criteria:
• Applicants must not hold a pre-existing qualification in the same subject area of Business Administration at Level 3 (e.g., A-Level/Diploma/T-Level) or above (e.g., Level 5 Foundation Degree, Level 6 Degree, or Level 7 Masters Degree).
• Applicants must not already be enrolled in any form of formal UK government-funded education.
• GCSE English and Maths: Grade C/4 and above or Level 2 Functional Skills English and Maths required or equivalent qualification.

Main duties of the job

• To deal with any visitors to the reception area in a professional and welcoming manner
• To ensure incoming and outgoing post and parcel deliveries are dealt with efficiently on a daily basis
• Answer telephone calls and relay any messages in a timely manner
• Check and book rooms for other team members upon request
• Scanning documents for uploading to patient record system
• Receive and respond to e-mails in an appropriate manner, forwarding where necessary
• To send, receive and monitor fax transmissions
• Administer the appropriate access tools, such as door fobs, car park barriers, keys etc. as required
• Ensure all visitors sign in and out of the relevant visitor book/system
• General administrative tasks such as typing, copying, scanning, printing, laminating etc
• Provide support to team members in setting up rooms for meetings

Working for our organisation

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process

We look forward to receiving your application!

Detailed job description and main responsibilities

For more detailed information on the role and main responsibilities, please find the attached Job Description and Person Specification.

Person specification

Education

• Meet the eligibility criteria for funding for the Apprenticeship Levy.
• GCSE English and Maths: Grade C/4 and above or Level 2 Functional Skills English and Maths required or equivalent qualification.
• NVQ Level 2/GCSE in Business Administration/Studies or equivalent

Experience

• Experience in using Microsoft Office in a busy work environment
• Admin work experience in health care with clinicians and patients
• Able to work in a busy work environment

We are seeking to enrich the diversity of our Trust to better reflect demographic needs of the populations we serve and to enhance the skills of our workforce. We actively encourage applicants with underrepresented personal characteristics to apply for this role if you match the job description. Please note that you are not restricted from applying for this role if you do not identify with these characteristics and all applicants will be considered fairly against the job description.

As a flexible working and friendly organisation, we want to ensure that you can work in a way that is best for us, our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or any other flexible working patterns.

Women in our Trust are under-represented in some senior grades. We are therefore encouraging women to apply for posts at 8A and above.

Sponsorship

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.