B&Q Customer Advisor Apprenticeship - Northampton

B&Q Customer Advisor Apprenticeship - Northampton

• Shift work including weekends, bank holidays, and late evenings, 7am-10pm

Join our team and become an expert advisor—an inspiration and guide for our customers. You will get to know every customer and their home improvement projects. Sales skills are important, along with managing stock, setting up displays, and maintaining the store's appearance. You’ll have opportunities to learn paint-mixing and timber cutting, but delivering excellent customer service will be your main focus.

Summary

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities include:

1. Actively approach customers and engage with them naturally
2. Understand customer needs and provide suitable solutions
3. Collaborate with colleagues to support store operations
4. Turn negative customer interactions into positive outcomes
5. Encourage customer feedback and share it with managers to improve service
6. Utilise all available tools and systems to maximise sales
7. Understand and follow relevant processes and policies
8. Operate safely and legally, taking personal responsibility
9. Perform other duties as reasonably required

We value wellness and offer a range of benefits to support colleagues’ well-being, including:

- UK Notional hourly rate £12.71

- An award-winning pension scheme

- ShareSave options

- 6.6 weeks holiday

- Employee Assistance Programme

- Shopping discounts

- Colleague wellbeing benefits

As a Customer Advisor, you will work towards the Level 2 Customer Service Practitioner qualification alongside your daily responsibilities.

Requirements and Prospectus

Desired Skills

- Communication skills

- Teamwork

- Problem solving

- Customer interaction skills

Personal Qualities

Ability to work in line with the B&Q Values and Behaviours: Together, Curiosity, Simplicity, Humility, Excellence.

Qualifications Required

No formal qualifications required.

Future Prospects

Ongoing training and development. The apprenticeship duration is approximately 15 months, with a permanent contract upon joining.

Training Provided

Customer Service Practitioner Level 2, including Functional Skills in Maths and English.

About the Employer

As the UK’s leading home improvement and garden retailer, B&Q helps over 20 million people annually to improve their homes. Our products and services are available at over 300 stores across the UK and Ireland, and online at diy.com and diy.ie. Our apprenticeships offer a valuable way to learn while gaining real-world experience.

Employer

B&Q - Northampton

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Address

Towcester Road, Northamptonshire, Northampton, NN1 1BQ

Please check travel times before applying, as the map below shows the employer’s location.