B&Q Customer Advisor Apprenticeship

Getting In Limited; Wood Green; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as a Customer Advisor Apprentice, where you'll be valued for your unique contributions. This apprenticeship offers a fantastic opportunity to gain hands-on experience in customer service while working towards a recognized qualification. You'll engage with customers, understand their needs, and provide tailored solutions, all while being supported by a diverse and inclusive environment. With a commitment to your well-being, the employer offers a range of benefits including a competitive hourly wage, an award-winning pension scheme, and generous holiday allowances. If you're passionate about delivering exceptional service and eager to learn, this role is perfect for you.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistant Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Skills in team working and organization are essential for success.
• Apprenticeship includes training in customer service and functional skills.

Responsibilities

• Engage with customers and understand their needs effectively.
• Work collaboratively with colleagues to enhance customer experience.

Skills

Team Working

Organisation Skills

Education

Customer Service Practitioner Level 2

Job description

What do you want to search? Keyword Apprenticeship Type Location

B&Q Customer Advisor Apprenticeship

Apply From: 09/02/2025

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

B&Q - Wood Green

Vacancy Description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

1. Actively approach your customers, engaging with them naturally
2. Understand customer needs and provide appropriate solutions
3. Work with colleagues across the store to help and support them
4. Turn negative customer situations into positive outcomes
5. Encourage customer feedback, share it with managers and use it to improve service
6. Utilise all available tools and systems to maximise sales
7. Have a full understanding of the processes relevant to your role and store
8. Take personal responsibility for operating in a safe and legally compliant way
9. Adhere to all policies & procedures relevant to your role
10. You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

1. UK Notional hourly rate £12.21 per hour (Plus an £0.81 per hour, store specific location allowance)
2. An award-winning pension scheme
3. ShareSave options
4. 6.6 weeks holiday
5. Employee Assistant Programme
6. Shopping discounts
7. Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Key Details

Vacancy Title

B&Q Customer Advisor Apprenticeship

Employer Description

As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Vacancy Location

48-50 High Road N22 6BX

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000301607

Key Dates

Apply From

09/02/2025

Closing Date For Applications

2025-03-07 11:59:59

Interview Begin From

Possible Start Date

2025-03-13 12:00:00

Training

Training to be Provided

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Team Working, Organisation Skills

Apply Now