B&Q Customer Advisor Apprenticeship

Lifetime Training; Otley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading training company in Otley seeks a Customer Advisor to enhance customer engagement and provide appropriate solutions. You will be instrumental in addressing customer feedback and supporting colleagues. The position offers a competitive hourly rate along with additional benefits like a pension scheme and wellness programs.

Benefits

Competitive hourly rate

Pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistant Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Ability to engage customers and understand their needs.
• Experience in turning negative situations into positive outcomes.
• Knowledge of store processes and policies.

Responsibilities

• Engage with customers actively.
• Provide solutions based on customer needs.
• Support colleagues within the store.

Skills

Customer engagement

Problem-solving

Feedback utilization

Education

Level 2 Customer Service Practitioner

Tools

Sales tools and systems

Job description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include;

- Actively approach your customers, engaging with them naturally

- Understand customer needs and provide appropriate solutions

- Work with colleagues across the store to help and support them

- Turn negative customer situations into positive outcomes

- Encourage customer feedback, share it with managers and use it to improve service

- Utilise all available tools and systems to maximise sales

- Have a full understanding of the processes relevant to your role and store

- Take personal responsibility for operating in a safe and legally compliant way

- Adhere to all policies & procedures relevant to your role

- You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

- UK Notional hourly rate £12.71

- An award-winning pension scheme

- ShareSave options

- 6.6 weeks holiday

- Employee Assistant Programme

- Shopping discounts

- Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.