Azure Integrations Support Consultant

HSO Enterprise Solutions GmbH; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in the Microsoft Dynamics channel is seeking a dedicated support professional to join their dynamic team. In this role, you will deliver exceptional technical and application support services, ensuring customer satisfaction and operational excellence. You will engage closely with clients, resolve complex issues, and contribute to a collaborative team environment. This forward-thinking company values its employees and fosters a culture of continuous improvement and inclusivity. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• Deliver technical support services to customers and operational processes.
• Evaluate and resolve Dynamics 365 issues at a code level.

Responsibilities

• Provide prompt 3rd Level Support to HSO customers according to SLA.
• Ensure all support calls are managed with minimum disruption.

Skills

Technical Support

Dynamics 365

Customer Service

Problem Solving

Team Collaboration

Education

Relevant Technical Certifications

Tools

Microsoft Dynamics 365

Job description

About HSO

HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.

HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive, and having fun.

The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different from other Microsoft Partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.

PURPOSE OF THE ROLE

Deliver technical and application support services to both customers and operational processes as appropriate.

REPORTING LINE

As part of the support team, you will report to a Support Development Manager.

JOB FUNCTION

1. Provide prompt and professional 3rd Level Support to the HSO Customers base according to SLA and Support Contracts.
2. Ensure all support calls are effectively managed with minimum disruption to the client.
3. Support issues are responded to and resolved to plan and/or within agreed timescales.
4. Provide regular feedback to customers regarding the progress of support call status.
5. Work as part of a team.
6. Engage in cross team knowledge transfer to ensure best use of staff resources.
7. The evaluation and resolution of Dynamics 365 issues of a technical nature at a code level.
8. To work closely with the Support Team resources, other Technical Resources, Application Consultants, and Project Managers.
9. To work closely with HSO Dynamics 365 Customers, to build relationships and provide a professional and quality service at all times.
10. To maintain and work within the company standards and process, designed to give traceability, accountability, and maintain a high level of quality.
11. To carry out additional duties as may be assigned from time to time as instructed and agreed by the Support Development Manager and that are considered within your skills remit.
12. In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to confirm to the Company’s Quality standards.
13. Represent HSO in a professional and positive manner at all times.
14. Adhere to health and safety policy, and other requirements relating to care of equipment.
15. Ensure that all Microsoft Certifications and Accreditations required to fulfill this Role within HSO are met as determined by you and the Support Development Manager.