AWS, Google Workspace or MS Office Provisioning Specialist (Remote)

F6S; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A technology support firm seeks a Provisioning Specialist to provide first-line support for software like Google Workspace and Microsoft 365. Candidates should have 2+ years of experience in provisioning, strong communication skills, and ticketing system experience. This remote role offers flexible working hours and opportunities for career progression.

Benefits

Flexible working hours

Continuous technical training

Paid vacation allowance

Birthday gifts

Qualifications

• 2+ years of work experience in provisioning at a managed service provider.
• Experience supporting a high volume of clients at first-line support.
• Excellent English communication skills (written and verbal).

Responsibilities

• Provide first-line support to company end-users.
• Support end-users with use and licensing of Google Workspace, Microsoft 365, AWS.
• Follow specifications to diagnose and resolve common issues.

Skills

Experience in provisioning

Strong communication skills

Ticketing system experience

Tools

Google Workspace

Microsoft 365

AWS

Job description

About F6S

F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for 6 million founders, startups and companies of all sizes, top companies, governments and growth programs.

We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere.

About the role

This role provides first-line support for popular software like Google Workspace, Microsoft, AWS and other popular solutions.

On a typical day as an Provisioning Specialist, you will:

• Provide first-line support to company end-users
• Support end-users with use and licensing of Google Workspace, Microsoft 365 (Office, Licenses), AWS and other popular solutions.
• Pass end-users to Google, Microsoft, AWS and other solution provider support if unable to resolve at first-line.
• Follow specifications and documentation for each software vendor platform to diagnose and resolve common issues at first-line.

Desired profile

• 2+ years of work experience in provisioning at a managed service provider (MSP).
• Experience working in a software reseller or distributor business
• Experience supporting a high volume of clients at first-line support
• Strong experience licensing and provisioning of either Google Workspace, Microsoft or AWS
• Strong experience working in a ticketing system
• Experience working in a KPI driven environment
• Excellent English communication skills (written and verbal).

Perks

• Flexible working hours
• Fun and rewarding environment with skill and career progression
• Continuous technical training and certification
• Paid vacation allowance
• Birthday gifts :)

Growing at F6S

F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.