AWS Connect Engineer

La Fosse Associates; Watford; On-site; GBP 60,000 - 65,000; Full time

Job summary

A leading operator in the UK’s gaming sector is seeking an AWS Connect Engineer to support major transformation programmes. You will collaborate with teams to enhance customer and retailer support systems, ensuring they meet evolving business needs while maintaining security and efficiency standards.

Qualifications

• Experience with cloud environments AWS and Azure.
• Hands-on experience with Amazon Connect telephony systems.
• Solid database skills, including SQL Server and PostgreSQL.

Responsibilities

• Provide second-line technical support for customer-facing applications.
• Enhance platforms like AWS Connect and ServiceNow.
• Implement system improvements and monitor performance.

Skills

AWS

Azure

SQL

Telephony systems

ITIL

Tools

ServiceNow

OpenText

Job description

Job Benefits: + Benefits

AWS Connect Engineer

Location:Harrow- 3 days on site

Type:Full-Time, Permanent

Salary:£60,000 – £65,000 + Benefits

Are you ready to be part of a once-in-a-generation transformation that’s shaping the future of one of the UK’s most iconic institutions? A leading operator in the UK’s gaming and entertainment sector is looking for a Systems Support Engineer to join their cutting-edge technology team, supporting applications that serve millions across the nation.

The Role

This is your chance to contribute to a major transformation programme that’s modernising customer and retailer support systems at scale. You’ll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient, and aligned with evolving business needs.

Working in collaboration with internal teams and third-party providers, you’ll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK.

Your Responsibilities

• Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications.
• Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText.
• Drive system improvements, compliance, and operational resilience using ITIL practices.
• Monitor performance, analyse trends, and implement preventative solutions.
• Contribute to the design and delivery of application roadmaps with a focus on long-term business value.

Your Experience

• Proven experience working within AWS and Azure cloud environments.
• Hands-on experience with telephony/call centre systems, including Amazon Connect.
• Strong background supporting platforms like ServiceNow and OpenText.
• Solid SQL/database expertise (SQL Server, PostgreSQL, MySQL).
• Familiarity with GDPR, PII handling, and data security best practices.
• A strong technical foundation with a collaborative, solutions-oriented approach.
• Knowledge of ITIL v3 for incident and problem management.

If this role is for you, please apply below