AWS Architect

RED SAP Solutions; London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading technology provider in London seeks a skilled integration architect specializing in Amazon Connect. You will design and implement CCaaS architecture, optimize performance, and collaborate with stakeholders. The ideal candidate possesses hands-on experience with core AWS services, strong communication skills, and the ability to lead cross-functional teams.

Qualifications

• Hands-on experience with Amazon Connect, Lex, Kinesis, and S3.
• Experience in Dynamic and conversational IVR flow design.
• Strong communication and cross-functional leadership skills.

Responsibilities

• Consult stakeholders on integrations architecture.
• Design end-to-end CCaaS architecture with AWS services.
• Monitor and optimally manage Amazon Connect performance.

Skills

Amazon Connect

AWS services

Salesforce SCV integration

Cross-functional leadership

Tools

AWS CLI

CloudWatch

Datadog

Job description

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• Consult Stakeholders in technical design and decision making around integrations architecture.
• Produce the target state based on AWS Connect (most likely in Bring-Your-Own-Telephony).
• Design end-to-end CCaaS architecture using Amazon Connect, Salesforce SCV, Lambda and other core AWS services.
• Design and implement call routing and handling logic to align with Salesforce SCV routing.
• Design and Implement security best practices within Amazon Connect to protect customer data and ensure compliance with regulations.
• Define and implement backup and disaster recovery (DR) strategies for Amazon Connect flows, call recordings, DynamoDB configurations, and integrated services.
• Collaborate with DevOps team for Amazon Connect resource deployment automation.
• Monitor and optimise the performance of Amazon Connect to ensure efficient call handling and customer service.
• Develop and maintain high-quality code following best practices and industry standards.
• Stay updated on new features and capabilities of Amazon Connect and recommend improvements to enhance the contact center operations.

Requirements:

• Hands-on experience with Amazon Connect, Amazon Lex, AWS CLI, Kinesis, S3, RDS and other core AWS services.
• Strong expertise with Salesforce SCV integration, S3, CloudWatch, and Amazon Connect APIs.
• Experience in Dynamic and conversational IVR flow designusing Amazon Lex, Polly, lambda and Dynamo DB.
• Experience in speech analytics, transcription, and sentiment analysis using Contact Lens.
• Experience with monitoring solutions such as Cloud Watch, CloudTrail, Datadog etc.
• Experience building integrations across WFM, CRM, Unified Communications, and contact centre solutions is an added advantage.
• Experience in implementing and maintaining security measures within Amazon Connect to protect customer data and ensure compliance.
• Strong communication and cross-functional leadership skills.