AVT Training Manager

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 49,000 - 57,000; Full time

Job summary

Walsall Healthcare NHS Trust invites applications for an AVT Training Lead to shape how staff across two Trusts learn to use ambient voice technology safely and confidently. This high-visibility role sits at the heart of a major digital transformation, offering autonomy to plan and deliver training, with exposure to Trust leadership and frontline teams.

The role covers designing training, managing a network of Clinical Champions, and leading go-live support across WHT and RWT, driving adoption

Qualifications

• Experience designing and delivering training to staff groups in NHS or similar healthcare settings.
• Experience supporting implementation or adoption of new clinical systems or ways of working.
• Confident, engaging trainer able to adapt content for diverse audiences and digital confidence levels.
• Strong written skills to create training materials and guides.

Responsibilities

• Design and deliver training for clinical and non-clinical staff ahead of AVT go-live.
• Provide floor-walking support during go-live weeks to build staff confidence.
• Coordinate Clinical Champions across both Trusts and provide train-the-trainer support.
• Monitor training coverage and staff adoption rates across specialties; offer extra help as needed.
• Collaborate with AVT Implementation Manager, Clinical Champions and wider AVT Programme team to ensure safe use of AVT.

Skills

Training design

Facilitation

Stakeholder engagement

Change management

Education

Degree level in relevant discipline

Job description

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Site Royal Wolverhampton NHS Trust / Walsall Healthcare NHS Trust (cross-site working required) Town Walsall Salary £49,387 - £56,515 per annum Salary period Yearly Closing 07/09/2026 23:59

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

Job overview

The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust are working together through Transforming Care Together (TCT) to roll out Heidi Health's Ambient Voice Technology (AVT) across both organisations - freeing up clinicians from documentation and giving them more time for direct patient care.

We’re recruiting an AVT Training Lead to shape how staff across both Trusts learn to use this technology safely, confidently and consistently. This is a hands-on, highly visible role at the heart of one of the most significant digital transformation programmes in our region - ideal for someone who enjoys building something new, working closely with clinical teams, and seeing the direct impact of their work on the ground.

You’ll join a supportive, fast-moving Transformation Delivery Unit at a pivotal stage of the AVT programme, with genuine autonomy in how you plan and deliver training, and direct exposure to Trust leadership, Clinical Champions and frontline teams across two Trusts. This is a rare opportunity to help define how ambient voice technology is embedded into everyday NHS practice - and to build skills and a track record in digital adoption and change that will serve your career well beyond this post.

Proposed Interview week: W/C 14th September 2026

This post may close early depending on number of applications received.

Main duties of the job

What you’ll be doing

• Designing and delivering training - group, one-to-one and drop-in - for clinical and non-clinical staff ahead of and during each AVT cohort go-live.
• Providing floor-walking and “at the elbow” support during go-live weeks, building staff confidence in real time.
• Coordinating a network of Clinical Champions across both Trusts, offering train-the-trainer support.
• Supporting the transition from Dragon Dictation to Heidi AVT ahead of contract expiry.
• Monitoring training coverage and adoption rates by specialty, and proactively supporting staff who need extra help getting started.
• Working closely with the AVT Implementation Manager, Clinical Champions, IG and Clinical Safety colleagues, and the wider AVT Programme team.

What we’re looking for

• Experience designing and delivering training to staff groups in an NHS or comparable healthcare setting.
• Experience supporting the implementation or adoption of a new clinical system, technology or way of working.
• A confident, engaging trainer who can adapt style and content for different audiences and levels of digital confidence.
• Strong written communication skills, with the ability to produce clear training materials and guides.
• A positive, patient and encouraging approach to supporting staff through change.
• Willingness to work flexibly across RWT and WHT sites, including occasional early, late or additional sessions to support go-live.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

Training Design and Delivery

• Design and develop training materials, guides, quick-reference resources and e-learning content for Heidi AVT, tailored to different clinical specialties, staff roles and levels of digital confidence.
• Plan and deliver a rolling programme of training sessions (group, one-to-one, and drop-in) across WHT and RWT ahead of and during each AVT cohort go-live.
• Adapt training content and delivery format to reflect feedback, evolving AVT functionality, and the needs of different staff groups, including bank and agency staff.
• Ensure training covers safe and appropriate use of AVT, including patient processes, data handling, and escalation routes for technical or clinical safety issues, ensuring all User Agreements are signed and recorded, prior to the issue of licences.
• To authorise the issuing of (new users/starters), and deletion of licences (leavers), and maintenance thereof, ensuring records are accurate at all times.
• Establishing a group-wide process for new starters (at induction) and respective training and issuing of licences.
• Deliver AVT training as part of Trust induction processes for new starters in relevant clinical areas.
• Work with Heidi Health's training and customer success team to access supplier training resources, webinars and best practice materials, adapting these for local use.
• Provide floor-walking and “at the elbow” support during go-live weeks, building staff confidence and troubleshooting issues in real time.
• Act as the first point of contact for staff training queries and day-to-day use issues, escalating technical, clinical safety or information governance concerns to the AVT Implementation Manager.
• Support clinical teams through the transition from Dragon Dictation to Heidi AVT, ensuring staff are trained and confident ahead of Dragon contract expiry.
• Support both Trust-issued and personal mobile device user groups, providing device-specific guidance as needed, and provide refresher training and additional support to staff or teams identified as having lower confidence or adoption rates.

Supporting Go-Live and Adoption

• Provide floor-walking and “at the elbow” support during go-live weeks in each cohort area, building staff confidence and troubleshooting issues in real time.
• Act as the first point of contact for staff training queries and day-to-day use issues arising during and after go-live.
• Escalate technical, clinical safety or information governance concerns arising during training or go-live to the AVT Implementation Manager promptly.
• Support both Own Device and Trust-device user groups, providing device-specific guidance as needed.
• Provide refresher training and additional support to staff or teams identified as having lower confidence or adoption rates.

Champion and Super-User Network

• Provide day-to-day direction and co-ordination to the Clinical Champion network across both Trusts, allocating training activity, monitoring individual Champion engagement and contribution, and identifying where additional support, reassignment, or replacement of a Champion is needed - escalating any performance concerns to the AVT Implementation Manager.
• Coordinate a network of Clinical Champions across go-live areas, providing them with train-the-trainer support and ongoing resources.
• Maintain regular contact with Clinical Champions to share updates, gather feedback and identify emerging training needs.
• Support Clinical Champions in providing peer-to-peer support and encouragement within their own clinical teams.
• Contribute to the recognition and celebration of Clinical Champion contributions, supporting engagement and retention within the network.
• Identify and support the recruitment of new Clinical Champions as the programme expands into new cohorts and specialties.

Monitoring and Reporting

• Maintain accurate and up-to-date training records including attendance, competency sign-off and outstanding training need by specialty and staff group.
• Monitor and report on training coverage and adoption rates by specialty, feeding into AVT programme KPI reporting.
• Review individual adoption rates on a weekly basis to proactively identify staff who hold an AVT licence but are not yet using it, contacting them directly to understand any barriers to adoption, offering additional training or one-to-one support, and escalating to the AVT Implementation Manager where adoption concerns persist.
• Gather and triage user feedback and common issues arising during training and go-live, escalating technical or clinical safety issues to the AVT Implementation Manager.
• Contribute training and adoption data to programme highlight reports and benefits realisation reporting as required.
• Keep training and competency records organised and accessible to support programme reporting and any audit requirements.

Stakeholder Engagement

• Build and sustain positive working relationships with clinical and operational teams, Clinical Champions, service leads and administrative staff across both Trusts.
• Work closely with the AVT Implementation Manager(s), IG and Clinical Safety colleagues, and the wider AVT Programme team to ensure training reflects current programme requirements.
• Liaise with Heidi Health's training and customer success team to feedback user experience and access supplier support as required.
• Support engagement with staff groups who may need additional or adapted training, such as bank, agency, and newly qualified staff.
• Work closely with the TCT Communications and Engagement work stream to ensure consistent, clear and well-timed messaging to staff about AVT training and go-live plans.

3.6 Governance and Assurance

• Ensure training records provide an accurate, auditable evidence base for training compliance and competency assurance.
• Support compliance with clinical safety standards (DCB0129/DCB0160), information governance policies and Trust policies relevant to AVT use.
• Escalate any training-related risks or issues to the AVT Implementation Manager, contributing to the programme risk register where required.
• Support the AVT Implementation Manager in maintaining visibility of training-related risks, gaps and resource pressures across go-live areas.
• To liaise with Operational managers for each specialty, ensuring they understand their responsibilities for new starters and leavers and are familiar with the Heidi dashboards for monitoring purposes.
• Keep training materials and delivery methods up to date as Heidi AVT features and functionality evolve.
• Contribute training and adoption insight to the continuous development of the AVT Programme's implementation approach.
• Keep up to date with national policy, best practice and lessons learned from other AVT/ambient scribing deployments, sharing relevant developments with the AVT Implementation Manager.

General Duties

• Comply with all Trust and Group policies, procedures and statutory obligations, including Health and Safety, Equality, Diversity and Inclusion, Information Governance and Caldicott Guardian requirements.
• Ensure that all training activity reflects the values of both organisations and the NHS Constitution.
• Maintain personal and professional development, including participation in appraisal, mandatory training and continuing professional development relevant to the role.
• Promote a culture of continuous improvement, psychological safety and inclusive support for staff learning to use AVT.
• Undertake any other duties commensurate with the grade and scope of the role as agreed with the AVT Implementation Manager.

Person specification

Qualifications

• Educated to degree level in a relevant discipline, or equivalent knowledge gained through relevant NHS training, education or clinical experience
• Evidence of continuing professional development relevant to training, digital adoption, or clinical systems
• Recognised training, teaching or facilitation qualification (e.g. Train the Trainer, PTLLS/AET, or equivalent)
• Clinical qualification or clinical background (e.g. registered nurse, Allied Health Professional, or equivalent)
• Qualification or training in digital systems, health informatics, or change management
• Formal qualification or accredited training in adult learning or instructional design (e.g. Train the Trainer, or equivalent)

Experience/Skills

• Experience of designing and delivering training to staff groups in an NHS or comparable healthcare setting
• Experience of supporting the implementation or adoption of a new clinical system, technology or way of working
• Experience of working with clinical staff across a range of specialties and grades
• Good understanding of information governance and clinical safety principles relevant to digital health tools
• Experience of developing training materials, guides or resources for a range of audiences
• Experience of providing floor-walking, “at the elbow” or go-live support during system implementation
• Experience of using or training others on ambient voice technology, speech recognition, or clinical documentation systems (e.g. Dragon Dictation, Heidi Health, or similar)
• Experience of coordinating a network of Clinical Champions or peer trainers
• Experience of using training records or learning management systems to track and report on training compliance
• Understanding of NHS structures, governance and ways of working
• Experience of working across multiple sites or organisations
• Knowledge of the Black Country and West Midlands health and care system

Communication Skills

• Strong written communication skills – able to produce clear training materials, guides and resources for a range of audiences
• Proficient in training and reporting tools (e.g. training logs, feedback forms, learning management systems)

Flexibility

• Willingness and ability to work flexibly across WHT and RWT sites as required.
• Able to travel between sites as required

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently.Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications